Energy voucher + electric blanket - flummoxed!

Holly_Scope · February 10

Hi all. There's been a major push over the past week to get more vouchers out to people so hopefully you'll start to see these imminently.

Best wishes,

FeistyPigeon · February 10

https://forum.scope.org.uk/discussion/comment/982149#Comment_982149

Unbelievable!! Got email confirmation this morning - yippee!! Thanks so much Holly, Rosie, Albus et al - love you all xxx

FeistyPigeon · February 10

https://forum.scope.org.uk/discussion/comment/981028#Comment_981028

Just in case you haven't read my message to Holly, Rosie, I can say with huge relief got an email from them now, voucher on the way! Thanks so much, you're a lovely team xxx

Holly_Scope · February 10

Aww I'm so pleased @FeistyPigeon. Was worried about the wrath of a Feisty Pigeon 🙊

FeistyPigeon · February 10

https://forum.scope.org.uk/discussion/comment/982360#Comment_982360

<Squark!!> Lol Holly, just toss me some crumbs + you've a feathered friend for life! : ))

bettieboop · February 13

hello, I applied a few weeks ago, I received the throw two weeks after applying but haven’t heard anything about the energy vouchers. Does anyone know if that means I’ve just only qualified for the throw? Thank you

poppy123456 · February 13

https://forum.scope.org.uk/discussion/comment/983646#Comment_983646

No that's not what it means. There are some people that applied in mid December and have only very recently received the £150. I know they had more response from this than they thought they would so that's why it's taking longer. They also only pay on a Thursday as far as i'm aware.

Holly_Scope · February 13

Thanks for raising this @bettieboop. @poppy123456 is correct in that we've received a lot of requests. The team are working through these and have gained support from other business area's to try to get these to you asap. 🙂

charlie72 · February 14

I got my heated throw last week, still no voucher as yet, do they usually email you to tell you when you'll receive the energy voucher? Also I've heard it's paid via a pre-paid mastercard and you just apply it to your energy bill, is this correct please?

poppy123456 · February 14

https://forum.scope.org.uk/discussion/comment/984262#Comment_984262

Yes they will email you, this is what they did for me. They asked me if I preferred to receive it through text or email so I chose the latter.

It was a prepaid Mastercard, which I had to activate through a link that was sent through email. I then added it straight onto my energy account.

charlie72 · February 14

https://forum.scope.org.uk/discussion/comment/984283#Comment_984283

Many Thanks for that, I'll keep an eye out for an email from them.

bulldogmum · February 21

Should I give up all hope of a voucher?

sunshine2025 · February 21

I am still waiting for the blanket apparently it was ordered 22nd jan but i have still not received this

lisabrazil80 · February 21

can I get new black it brokon

lisabrazil80 · February 21

I received my MasterCard for my £150 to towards my bills. Please can you tell me when will I receive the MasterCard? It has been over seven days you said 7 to 10 days and it’s been [removed by moderator - personal information]

NickM · February 22

I got my throw then had an email to say I didn’t meet the criteria for the voucher just last week

Morgan_Scope · February 22

Good morning @lisabrazil80.

I have removed your email address and date of birth as we do not allow these to be shared on the forum to protect your identity.

The community team are unable to look up individual details for this service, so if you'd like to ask about the status of your application you would need to contact the disability energy support team.

Phone: 0808 801 0828

Email: Disability.EnergySupport@scope.org.uk

Wibbles · February 22

https://forum.scope.org.uk/discussion/comment/987250#Comment_987250

You don't actually get a mastercard - you simply use the number as payment

Jhon · February 24

Hello, does anyone know if the £150 can be used on water bills? Is that classed as ‘energy’, or is it just gas and electric?

mix_dage · February 24

https://forum.scope.org.uk/discussion/comment/988273#Comment_988273

I think it’s for heating ie gas/electric, as it specifically mentions being on a type of meter.
if you need help with water bills, hopefully the link below will help

https://www.citizensadvice.org.uk/consumer/water/problems-with-paying-your-water-bill/help-with-paying-your-water-bills/

good luck

Energy voucher + electric blanket - flummoxed!

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