Hello, can I have a reasonable adjustment of just letting my work coach know of updates via text?

Rumbler303
Rumbler303 Community Member Posts: 135 Connected
edited March 2025 in Universal Credit (UC)

Hello there,

I've had an adjustment of phone calls at the moment made, but has anyone known if Universal Credit will made adjustments so that updates to the work coach can be done via text on the journal instead of phone appointments that are mandatory?

I have ASD, and I'm finding anymore pressure right now from the work coach is too much, and I was curious if that is something that can be accommodated.

Thanks.

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Comments

  • OverlyAnxious
    OverlyAnxious Community Member Posts: 6,147 Championing

    Hi,

    These updates need to be a two-way appointment type of thing. I don't think they'll allow you to do it via text.

    However there's no harm in asking. If you're LCW then you can also ask your work coach to reduce your current work commitments if they're causing too much pressure on you.

  • Rosie_Scope
    Rosie_Scope Posts: 8,699 Online Community Team

    Hi @Rumbler303, If you feel able to, it does sound like it might be a good idea to chat to your work coach about what you're going through at the moment. They may be able to make some adjustments to your commitments as OverlyAnxious mentioned or chat through the best way of doing things.

    Hope you can get things sorted 😊

  • Rumbler303
    Rumbler303 Community Member Posts: 135 Connected

    Thanks everyone, I'll see how I get off with phone for now but may do text appointments, I have ASD and I'm going through a lot at the moment.

    Do you think he'll be okay if my Mum conveys what I'm going through to him instead? I'm finding any type of work commitments right now or any potential ones too pressurizing.

  • Rumbler303
    Rumbler303 Community Member Posts: 135 Connected

    Also, if you're in fit for work/LCW there's no way that you can't do these appointments? I suppose by me doing it over text and giving updates there was what I mean by that, but I'm assuming that generally everyone has to do it?

  • Kimi87
    Kimi87 Community Member Posts: 8,810 Championing

    Yes if fit for work or LCW you do have to engage with a work coach.

  • Rumbler303
    Rumbler303 Community Member Posts: 135 Connected

    Thank you.

  • Rumbler303
    Rumbler303 Community Member Posts: 135 Connected

    Also hi everyone again but will the work coach be okay with my Mum conveying the information if need be when she supports me over the phone?

  • Albus_Alumni
    Albus_Alumni Scope alumni Posts: 11,373 Championing

    Hey @Rumbler303 yes your mum can speak on your behalf, but you'll need to confirm you're in the room with her.

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