Capita closed my case

kay12345

I had a face to face assesment at my home with capita and they have closed my case and said my case has been sent back to assesor who came out to my home

Pippa_Alumni

Hi @kay12345, welcome to the community. I'm so sorry to hear this- do you want to tell us a bit more about what happened and how we can help you?

kay12345

Hiya pippa yeah I had capita come out to my home and I was assesed 
And capita did my report when I rang capita they said my case is closed and dwp are sayinh they havnt received my report so dont know whats happening x

Pippa_Alumni

So sorry to hear this, @kay12345. I've forwarded this post onto our benefits advisors who will hopefully be able to clarify what your next steps should be.

kay12345

Thanks pippa I rang dwp and capita and there saying now my claim has gone back to the assesor who did my assessment

littleruthie123

This happened too me last time .so it too longer but they never said te case had closed 

littleruthie123

This happened too me last time .so it too longer but they never said te case had closed 

BenefitsTrainingCo

Hi Kay12345

This sounds like maladministration to me - i.e. like someone's hit the 'close' button when they shouldn't have.

My advice would be to stay on their backs about it - keep calling them (at least every other day) until you're satisfied the issue is resolved, and if it's still persisting within a week, I'd recommend putting a complaint in writing to both capita and the DWP asking them to please rectify the situation without further delay.

Hopefully they've already seen the error from your call today, but don't count on it!

Best wishes, and let us know how you're getting on with it!

Mary

BenefitsTrainingCo

Hi Kay12345

This sounds like maladministration to me - i.e. like someone's hit the 'close' button when they shouldn't have.

My advice would be to stay on their backs about it - keep calling them (at least every other day) until you're satisfied the issue is resolved, and if it's still persisting within a week, I'd recommend putting a complaint in writing to both capita and the DWP asking them to please rectify the situation without further delay.

Hopefully they've already seen the error from your call today, but don't count on it!

Best wishes, and let us know how you're getting on with it!

Mary

kay12345

Hi everyone thanks for replying I rang the dwp now my claim is with a decision maker how long does it take to get a decision?