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Capita closed my case

kay12345kay12345 Member Posts: 4 Listener
edited May 2018 in PIP, DLA and AA
I had a face to face assesment at my home with capita and they have closed my case and said my case has been sent back to assesor who came out to my home

Replies

  • Pippa_AlumniPippa_Alumni Scope alumni Posts: 5,851 Disability Gamechanger
    Hi @kay12345, welcome to the community. I'm so sorry to hear this- do you want to tell us a bit more about what happened and how we can help you?
  • kay12345kay12345 Member Posts: 4 Listener
    Hiya pippa yeah I had capita come out to my home and I was assesed 
    And capita did my report when I rang capita they said my case is closed and dwp are sayinh they havnt received my report so dont know whats happening x
  • Pippa_AlumniPippa_Alumni Scope alumni Posts: 5,851 Disability Gamechanger
    So sorry to hear this, @kay12345. I've forwarded this post onto our benefits advisors who will hopefully be able to clarify what your next steps should be.
  • kay12345kay12345 Member Posts: 4 Listener
    Thanks pippa I rang dwp and capita and there saying now my claim has gone back to the assesor who did my assessment
  • littleruthie123littleruthie123 Member Posts: 490 Pioneering
    This happened too me last time .so it too longer but they never said te case had closed 
  • littleruthie123littleruthie123 Member Posts: 490 Pioneering
    This happened too me last time .so it too longer but they never said te case had closed 
  • BenefitsTrainingCoBenefitsTrainingCo Member Posts: 2,692 Pioneering
    Hi Kay12345

    This sounds like maladministration to me - i.e. like someone's hit the 'close' button when they shouldn't have.

    My advice would be to stay on their backs about it - keep calling them (at least every other day) until you're satisfied the issue is resolved, and if it's still persisting within a week, I'd recommend putting a complaint in writing to both capita and the DWP asking them to please rectify the situation without further delay.

    Hopefully they've already seen the error from your call today, but don't count on it!

    Best wishes, and let us know how you're getting on with it!

    Mary
    The Benefits Training Co:
    Paul Bradley
    Michael Chambers
    Will Hadwen
    Sarah Hayle
    Maria Solomon
    David Stickland
  • BenefitsTrainingCoBenefitsTrainingCo Member Posts: 2,692 Pioneering
    Hi Kay12345

    This sounds like maladministration to me - i.e. like someone's hit the 'close' button when they shouldn't have.

    My advice would be to stay on their backs about it - keep calling them (at least every other day) until you're satisfied the issue is resolved, and if it's still persisting within a week, I'd recommend putting a complaint in writing to both capita and the DWP asking them to please rectify the situation without further delay.

    Hopefully they've already seen the error from your call today, but don't count on it!

    Best wishes, and let us know how you're getting on with it!

    Mary
    The Benefits Training Co:
    Paul Bradley
    Michael Chambers
    Will Hadwen
    Sarah Hayle
    Maria Solomon
    David Stickland
  • mikehughescqmikehughescq Member Posts: 6,005 Disability Gamechanger
    Easily done. Someone just posted twice :)
  • kay12345kay12345 Member Posts: 4 Listener
    Hi everyone thanks for replying I rang the dwp now my claim is with a decision maker how long does it take to get a decision?
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