PIP telephone assessment today

Martine29_hotmailcou

Just that they needed more information, my 1st assessment was 1hr 20 mins I can't see what more information could d be needed, tgey did say before though that my 1st report was pulled for audit so i think it may be to do with the assessors reporr not being completed. So very stressful though. 

poppy123456

Martine29_hotmailcou said:

Just that they needed more information, my 1st assessment was 1hr 20 mins I can't see what more information could d be needed, tgey did say before though that my 1st report was pulled for audit so i think it may be to do with the assessors reporr not being completed. So very stressful though. 

Though it's rare, it can happen. I can only assume that during the audit of the assessment report, it picked up some inaccurancies but that's only a guess.

chiarieds

This happened to myself. I rang up to ask why I needed a 2nd assessment & was told they needed more information. My first assessment was over an hour, then a case manager rang up & asked a couple of questions, then I received another assessment date. I asked for a copy of the first assessor's report & was told they couldn't see it on their computers; just the 2nd assessment was used. It seems that the first report was also audited & found to be of poor quality, so, yes, it can happen.

rebel11

Martine29_hotmailcou said:

I put my claim form in sept 22 had my telephone assessment 22nd Dec 22 and now I've to have a 2nd telephone assessment this month. Has this been the same for anyone else? 

It's the nonsense of the DWP, they've probably lost it, I really want to write something else, but stopped myself.

calcotti

chiarieds said:

This happened to myself. I rang up to ask why I needed a 2nd assessment & was told they needed more information. My first assessment was over an hour, then a case manager rang up & asked a couple of questions, then I received another assessment date. I asked for a copy of the first assessor's report & was told they couldn't see it on their computers; just the 2nd assessment was used. It seems that the first report was also audited & found to be of poor quality, so, yes, it can happen.

That's very helpful information - I'd never heard of taht but makes sense (although very hard on the claimant).

rebel11

Isn't the 'big thing', the Claimant doesn't know what's going on. 

Here's the DWP customer Charter: https://www.gov.uk/government/publications/our-customer-charter/our-customer-charter