Has anyone been unsuccessful with PIP MR after receiving a phone call from the DM? — Scope | Disability forum
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Has anyone been unsuccessful with PIP MR after receiving a phone call from the DM?

skintwithcancer Member Posts: 2 Listener

I have been lurking around here for a few months reading everyone's experiences with their Mandatory Reconsiderations, hoping I'd get a better insight. 

This morning I received a phone call from the DWP decision-maker asking me questions ( I am guessing to clarify what I wrote in my MR letter). I have seen from other posts that people have been told during these phone calls that their MR has been successful, was just wondering if anyone had had a phone call and have been unsuccessful with their MR? I don't want to get my hopes up.


  • Ross_Scope
    Ross_Scope Posts: 7,518 Scope online community team
    Hello @skintwithcancer

    Welcome to the community, thanks for your question. 

    That's not something I've had experience of myself, nor do I recall any specific stories of that happening but that doesn't mean it hasn't. 

    How do you think the call went?
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  • skintwithcancer
    skintwithcancer Member Posts: 2 Listener
    Thank you for responding. 

    It was very hard to gauge as the DM was extremely monotonous in her tone, spent around 10 mins on the phone with me and then proceeded to state that I would hear back within a week. Most people I have seen on here have stated that the DM who called them had been much more forthcoming with information. 
  • Sammiecat75
    Sammiecat75 Member Posts: 61 Connected
    I received my fone call asking me the name of my hospital..lady was lovely this was on monday..she told me she was dealing with my claim amd she was awarding me..i still havent got letter as she was doing it monday..so heres another waiting game..good luck all with theirs
  • Leigh14
    Leigh14 Member Posts: 346 Pioneering
    @Sammiecat75, how long from sending off your MR to receiving your call from them?
    I know not everyone gets a call, but it might give me a bit of a time frame, as they say about 8 weeks I think.
  • ncor
    ncor Member Posts: 77 Courageous
    My MR request was followed by a phone call a few weeks after, lady on the phone asked me a few questions about the descriptors I was disputing, I went into detail about each of them. She said I would hear back within a week.

    The following week I received a letter stating that they were upholding the original decision. 

    I then got in contact with welfare rights who lodged an appeal for me with no additional evidence.

    DWP rang back within 2 weeks and awarded me 10 extra points on mobility therefore entitling me to enhanced mobility, which meant I didn’t have to go to tribunal.

    Hope this helps.
  • Leigh14
    Leigh14 Member Posts: 346 Pioneering
    Thankyou @ncor. So pleased you finally got it. 


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