Remaining politically neutral during General Election 2024


Under guidance from the Electoral Commission and Charity Commission, it's important that Scope remains politically neutral during General Elections.

While we understand that this period will see many passionate discussions and do not want to discourage open discussion, we cannot allow discussions which are purely intended to influence voting.

As ever, please make sure that your comments remain respectful of other people's opinions and keep to our online community house rules.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Hi, my name is Lesleylewis54!

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Lesleylewis54
Lesleylewis54 Community member Posts: 4 Listener
I am having the same problem with my sons closmatic toilet tried to set up direct debit never taken out then had a big bill 160 which at the time couldn't find now they have stopped servicing the toliilet and now it's leaking tried a plumber but he couldn't order parts from closmatic 

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  • Tori_Scope
    Tori_Scope Scope Posts: 12,508 Disability Gamechanger
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    Hi @Lesleylewis54 :) Welcome to the community!

    Is your post in reply to another post on the community? If so, please let us know so that we can move your post over to that thread. 

    I'm sorry that you've been having some problems with the toilet. Have you managed to pay the bill now? 

    National Campaigns Officer at Scope, she/her

  • Lesleylewis54
    Lesleylewis54 Community member Posts: 4 Listener
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    No not yet its been one thing after another my husband was rushed in hospital for major surgery and was off work for seven weeks and l only work part time when my younger son is at home with my eldest son who has down syndrome so we are still catching up l phoned them and they said some body would call me back but they haven't l am going to email them and see if they can help 
  • Cher_Alumni
    Cher_Alumni Scope alumni Posts: 5,740 Disability Gamechanger
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    Hi @Lesleylewis54 and a warm welcome to our community.

    Oh heck, that sounds difficult.  How is your husband after his surgery?  I hope he's recuperating well.

    Were you able to find the email details to contact Closomat?  Please keep us posted with how you get on and let us know if we can help in any way.  
    Online Community Co-ordinator

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    Concerned about another member's safety or wellbeing? Flag your concerns with us.
  • Lesleylewis54
    Lesleylewis54 Community member Posts: 4 Listener
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    Ahhhh thankyou so much its so nice just to be able to talk to someone who understands 
  • Lesleylewis54
    Lesleylewis54 Community member Posts: 4 Listener
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    Well toliet still leaking had to turn it off so helping my son with personal care rang closmatic again now they want 455 pounds to come out to the toliet due to it not being serviced since 2019 but they didn't come in 2020 as for covid and didn't get invoice untill 2021 l have rang the council they can't do anything as it was fitted by cosmetic l just don't know what to do anyone got any ideas please 
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If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

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