UC Migration Payment Issue

leeannathomas
leeannathomas Online Community Member Posts: 5 Listener
in Universal Credit (UC)

Hello my name is Leeanna and I am in the middle of transferring over. I received around £960 ESA every four weeks and now I get £252.20 ESA and Universal Credit is £162.22 every fortnight. It is £828.85 month but based on their calculations I should be getting £1042.38 as I have transitional protection this is my calculations

£240.55 ESA week

240.55*52=12508.60

Divide 12508.60/12=1,042.38

So I should be no worse off than £1042.38

Please can someone advise me as I have severe mental health problems and am struggling, thank you.

Tagged:

Comments

  • Kimi87
    Kimi87 Online Community Member Posts: 4,977 Championing

    Have you had your first payment statement and Transitional Protection is missing?

    This can be common as UC rely on multiple pieces of information from numerous sources in order to calculate TP. So sometimes it is not done in time for your first statement.

    If this is the case add a note on your Journal stating Transitional Protection is missing and your UC award is lower than legacy benefits.

    You might want support from a local trained benefits advisor.

    https://advicelocal.uk/welfare-benefits

  • leeannathomas
    leeannathomas Online Community Member Posts: 5 Listener

    The transitional protection was on there statement. I am at a loss Kim, thank you so much for replying and any help you can provide

  • Kimi87
    Kimi87 Online Community Member Posts: 4,977 Championing
    edited April 21

    Are you willing to list all the elements on your statement, along with the amounts?

    After the total award before deductions, are any deductions then listed?

    If you post a photo/screenshot please ensure all personal details are redacted.

  • leeannathomas
    leeannathomas Online Community Member Posts: 5 Listener
    IMG_0297.png IMG_0298.png
  • Kimi87
    Kimi87 Online Community Member Posts: 4,977 Championing
    edited April 21

    I personally think your TP has been calculated incorrectly and is too low.

    You can ask them via Journal to look at it again, and provide you with a breakdown of the calculation so you can understand how they've arrived at that figure, coming back here for further advice if needed or seeing a local trained benefits advisor.

  • leeannathomas
    leeannathomas Online Community Member Posts: 5 Listener

    I’ve sent them a message and will let you know what they reply. Thank you so much for your help, patience and support as I don’t know where else to go as I struggle with my mental health problems and find this extremely difficult. I have no idea what benefits advisors are and find it extremely hard to deal with benefits people with my mental health. I can’t thank you enough

  • Kimi87
    Kimi87 Online Community Member Posts: 4,977 Championing

    Benefits advisors are people who are trained in the system rules, who then provide support and advice to those seeking help.

    They do not work for the DWP or Government, but for organisations such as Citizens Advice and other charities.

    Some people do it as a paid job, others are volunteers.

Categories