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Can I email the DWP instead of phoning?
susan48
Member Posts: 2,229 Disability Gamechanger
Hi
i have difficulty with my speech and need to ask if the DWP have received my PIP Appeal decision award letter.
My friend and son usually help with things but are both working and can’t call for me today.
is there an email address I can use to ask the question.
Thanks
Susan
i have difficulty with my speech and need to ask if the DWP have received my PIP Appeal decision award letter.
My friend and son usually help with things but are both working and can’t call for me today.
is there an email address I can use to ask the question.
Thanks
Susan
Replies
Other ways to claim
If you find it difficult to use the telephone, you can claim by post or by using a text relay or video relay service.
Send information by post
You can get a form to send information by post (although this can delay the decision on your claim). Write a letter to ask for the form.
Personal Independence Payment New Claims
Post Handling Site B
Wolverhampton
WV99 1AH
Text relay
If you can’t hear or speak on the phone you can use the Next Generation Text(NGT) relay service.
NGT relay service
Dial: 18001 then 0800 917 2222
Monday to Friday, 8am to 6pm
Find out about call charges
Video relay
If you’re deaf and use British Sign Language (BSL) you may be able to use a video relay service:
The service is available Monday to Friday, 8am to 6pm.
Email options available for disabled people
DWP offers email communication as a reasonable adjustment to disabled customers who require it.
Disabled customers who think they would benefit from email communication should contact us using the details on the last communication they received from us, or let us know when they next get in touch.
We’ll work with the customer to find out whether email is the most suitable means of communication. If it is, we’ll let them know how we’ll set it up for them.
If you have any queries, email [email protected].
https://www.gov.uk/government/publications/touchbase-dwp-news-about-work-working-age-benefits-and-services/january-2018-touchbase-edition-124
i will look into this.
susan
will try writing it down and emailing that way, trued looking on DWP website
susan
i managed to email DWP re communication problems.
Will just wait to see how long this takes
Susan
thanks
emailed the DWP regarding communication via email on not even a response, how am I supposed to contact them, cannot talk and they don’t reply to bloody emails
I attempted to use the email you provided, one with oed in the address, one without. I received the following messages
Delivery has failed to these recipients or groups:
[email protected] ([email protected])
The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.
Delivery has failed to these recipients or groups:
[email protected] ([email protected])
The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.
I copied and pasted the email address directly from your post.
Thanks
I have not had any responses since Oct 2017.
Gets to them every time.
I find they ignore any other form of communication, I think it just goes straight in the bin.
Text relay has been excellent for my independence.
“ DWP email addresses are changing and @dwp.gsi.gov.uk email addresses will soon cease to exist.
All future emails should be addressed @dwp.gov.uk
For further information refer to : https://www.gov.uk/government/news/goodbye-gsi-dwp-email-addresses-are-changing “
Hope this helps
I also prefer email as you then have a record of what they say..