Confusion about P.I.P letter. - Page 2 — Scope | Disability forum

Confusion about P.I.P letter.

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Comments

  • poppy123456
    poppy123456 Member Posts: 23,924 Disability Gamechanger
    Sending letters recorded delivery to DWP is a waste of money. All mail going to DWP goes through a mail sorting process and a signed for letter will be signed by someone from Royal mail sorting office, it doesn't mean it's arrived with DWP. Post going to DWP can take 7-10 working days to be added to the computer and this includes next day delivery signed for mail.
    If you must write to them then proof posting is all that's needed, which is free from a post office.
  • Dazl58
    Dazl58 Member Posts: 19 Connected
    The last time I sent one it was signed as delivered by the Royal Mail at the relevant DWP dept .Whether it takes 7 to 10 days to be in putted into the system or not at least one he question has been asked.It has taken 10 days from date on the letter to be received.
  • samantha21
    samantha21 Member Posts: 64 Connected
    @Dazl58

    Thank-you for your reply, and to be cut off after waiting so long is a waste of my time. As you point out they can send letters out though.

    Poppy123456 has got a point about writing to the D.W.P and just like cutting off the phones they can also say that mail has not arrived.
    In the past when I have written I always go for recorded delivery at least that way you have got a signature and at least that way if complaints really have to be made you have proof of accepted delivery
    Dazl158 another thing to do is keep a written record of any times you ring the D.W.P. and your receipt from any letters.

    I have got things to do at the doctors surgery tomorrow and cannot spend wasted time on phones if I am going to get cut off. I shall be trying them again Wednesday.  Good luck for ringing them tomorrow update us on how you get on. 
  • poppy123456
    poppy123456 Member Posts: 23,924 Disability Gamechanger
    Proof of posting is all that's needed. A signature from Royal Mail doesn't prove it's arrived with DWP.

    Hopefully you'll get through next time you ring. I rang  them some weeks ago first thing in the morning and got through in about 20 minutes, give or take.
  • Dazl58
    Dazl58 Member Posts: 19 Connected
    A signature at the DWP obtained by Royal Mail proves otherwise.It has to then be sorted by DwP/PIP and in putted ,length of time may be sometime,but at least it will be inputted and they are obliged to respond
  • Dazl58
    Dazl58 Member Posts: 19 Connected
    Poppy 123456
    I apologise for any confusion,the anxiety and stress is taking it's toll,my only wish is to get some form of resolution to this matter.
  • poppy123456
    poppy123456 Member Posts: 23,924 Disability Gamechanger
    No worries. Although i disagree about your thoughts with the signatures. It's not signed for anywhere in a DWP building. It's signed for at the Royal mail sorting office, which means it's not with DWP and isn't classed as arriving until it's been added to the computer. We'll just have to agree to disagree with this one.
  • Dazl58
    Dazl58 Member Posts: 19 Connected
    Sorry but that is rubbish,mine was signed for at Royal Mail and signed for as received at DWP,when queried by phone was acknowledged as received by DWP,and checked  online as received.
  • poppy123456
    poppy123456 Member Posts: 23,924 Disability Gamechanger
    I don't speak rubbish, just the truth. I won't make any further comments on the thread but good luck with finding out what's going on with your award date.
  • samfits99
    samfits99 Member Posts: 155 Courageous
    @samantha21 my friend claim was suppose to run out on March 8th 2021. and was expecting to get w award review letter around Sep / October but he got a letter saying it’s been extended and he won’t get his award review letter un till June / July next year. I heard PIP on the phone and they told him he won’t get it till then. so least it gives him loads of time. 
  • Dazl58
    Dazl58 Member Posts: 19 Connected
    Yes,but he had a date for it to run out.You have an ongoing award with a time limit  of 10 years ..so why have you been given an extension.It is all very strange Also I have no problem with Poppy 123456 she is far more knowledge able than myself and her advise is invaluable. 
  • chiarieds
    chiarieds Community Co-Production Group Posts: 10,623 Disability Gamechanger
    Hi @Dazl58 - @poppy123456 is totally correct. If sending important info to the DWP, or anyone, all that is needed is a free 'Certificate of Posting' available from a Post Office. It's good that you received acknowledgement that the DWP received some written communication from yourself whenever that last happened, but it doesn't confer that it was 'signed for' by anyone at the DWP. How do I know? My best friend worked with Royal Mail for over 30 years; he might know a thing or two. :)
  • samantha21
    samantha21 Member Posts: 64 Connected
    '@Dazl58 just a message to say that I do not want to be confrontational towards Poppy123456 and also chiarieds, as they say that letters are signed for by Royal Mail.  I have to disagree as I have first hand proof that the letters are signed for in the D.W.P post room and then they have to be entered onto the computer for processing. Also some people may choose not to believe this often the letters can be lost in the post room.
    When I first started  sending letters about my P.I.P (before I got my award) my whole claim went missing and so I contacted my M.P. after he looked into it he wrote and told me although my letters had arrived at D.W.P somehow they had been lost in the post room that was found out because everything had been sent recorded delivery and had signatures. I too find all input from Poppy123456 valuable and she has much experience, I am just pointing out my own experience. Dazl58 you are right the anxiety and stress does take it's toll and anything I write s about my own experience ant to help others if I can.
    Good Luck.
  • Dazl58
    Dazl58 Member Posts: 19 Connected
    have written evidence that it was signed for at DWP ,perhaps we all have different experiences and also working for Royal Mail for 30 years makes no difference.We are now detracting from our original aim which is to clear up the confusion surrounding a letter from PIP and by doing so possibly help others,I am not here for an argument amongst fellow sufferers.Lets just try an get this sorted somehow 
  • samantha21
    samantha21 Member Posts: 64 Connected
    'Dazl58.  you post is correct to try and clear up any confusion surrounding letters is our aim. All our experiences are different. I will never look to cause an argument. When others are suffering and only want to move forward then we should help in that aim if we can. My goal to find out what is going on for me will be ongoing and hopefully I   will get a response from D.W.P. in the near future.
  • Dazl58
    Dazl58 Member Posts: 19 Connected
    Hi Samantha 21,I don't think you are trying to cause any arguments whatsoever.I think that we all have got off track with regards to this letter,probably due to lack of sleep,anxiety, stress  and time .With a clear and calm head we should be able to resolve this and I think Poppy 12345 is correct in saying that we are better speaking to them direct by telephone no matter how long it takes,I do not think I was cut off on purpose by PIP,it was just one of those things.
  • Dazl58
    Dazl58 Member Posts: 19 Connected
    Samanth21
    May I also say,a thought has crossed my mind that this is a poisoned chalice,if you phone and ask about the letter will they then decide to review you now and not in 2022 and if you don't phone the award will run out or come up for review then.Damned if you do,Damnedvif you don't.🤔😄
  • samantha21
    samantha21 Member Posts: 64 Connected
    'Dazl58  I agree that Poppy 123456 is correct  in saying in the first instance it is best to speak to D.W.P  direct by phone. In regard of the phones do you know if D.W.P. employees are working from their offices or working from home? that would be a start. With my phone call yesterday and waiting over one hour as soon as I was talking to someone I was abruptly cut off. I know my phone was not faulty.  It could be if the D.W.P agent was working from home perhaps a child of theirs accidently interrupted them so I was cut off.
     I do feel that whether they are working from home or in the office they still have a service to provide for which of course they are being paid.
     It  will sort itself out, at the moment I need to go out, if it is not any trouble please update us if you get through to them today. I shall be calling them again tomorrow.
  • Dazl58
    Dazl58 Member Posts: 19 Connected
    Samantha21
    I have no idea if the DWP/PIP staff are working from home or not,if they are why would they have a child present,surely a child would be at nursery or school,if the child is younger surely this person would not be taking calls about PIP.
    If they are working from home how do they access the computer and your data.
    More confusion.

  • Dazl58
    Dazl58 Member Posts: 19 Connected
    I will not be able to phone them this morning as i have just had a call from my dentist asking me to attend to complete my emergency treatment.
  • poppy123456
    poppy123456 Member Posts: 23,924 Disability Gamechanger
    The majority of the advisors are continuing to work from home and have done so since lockdown began.
  • samantha21
    samantha21 Member Posts: 64 Connected
    Thank-you for your reply Poppy 123456 : perhaps that explains the long wait in trying to connect to someone, and just maybe the person I got yesterday had a fault their end on their phone.

    Dazl58  I  suppose if the person is working from home then they are supplied with a laptop and company phone.
    I assume if it is a D.W.P  laptop then they will be able to pull up a claimants data.
     I have a daughter that works for mental health and addictions, some staff have returned to the office although not that many. My daughter continues to work from home and she has done so since lockdown began.
  • mikehughescq
    mikehughescq Member Posts: 7,549 Disability Gamechanger
    Dazl58 said:
    Sorry but that is rubbish,mine was signed for at Royal Mail and signed for as received at DWP,when queried by phone was acknowledged as received by DWP,and checked  online as received.
    Your post was signed for by the Royal Mail because they are currently contracted by DWP to open their post at the nail delivery centres. However, that is not proof that your post has arrived at the DWP because RM sort the post and move it between the MDCs before it finally gets scanned and, hopefully, connected to your case. In this context any kind of recorded delivery is throwing good money after bad. The post can be signed for by a security guard or anyone. It still offers no proof of receipt by DWP. In the shall number of cases at tribunal where this becomes an issue the general principle is that post being signed for at the recipients end is proof of nothing. 

  • Dazl58
    Dazl58 Member Posts: 19 Connected
    I am not interested in what the Royal Mail do or don't do Has anyone actually made contact with DWP/PIP.
  • leeCal
    leeCal Member Posts: 4,259 Disability Gamechanger
    I haven’t @Dazl58 but I’m intrigued by the whole thing.

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