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Confusion about P.I.P letter.
samantha21
Member Posts: 64 Connected
Hello.
I received a D.W.P. letter about P.I.P awards and Reviews.
I have been told my P.I.P award is extended until April 2022. I t also says something about a Review Award and having one month to return it. I have not received the form as yet.
My confusion is that after a long delay which ran from 2018/2019 I was awarded my P.IP. I was waiting to go to appeal and out of the blue D.W.P wrote saying they were changing my award and I no longer had to go to appeal. Good news for me .I was awarded the P.I.P which they backdated and it was for on going period.. The D.W.P also said in letter that they would once again contact me after 5th December 2028 just to make sure they were paying me the correct amount.
I presumed that I must have my award under the "Light Touch" which came in and was rolled out to pensioners who received the P.I.P and had the award for 10 years.
Does this mean I will have to go through all the claiming again? also those terrible assessments.
Any one who knows about this benefit have you any advice.
I have tried to phone them twice but after half an hour wait both times gave up.
I received a D.W.P. letter about P.I.P awards and Reviews.
I have been told my P.I.P award is extended until April 2022. I t also says something about a Review Award and having one month to return it. I have not received the form as yet.
My confusion is that after a long delay which ran from 2018/2019 I was awarded my P.IP. I was waiting to go to appeal and out of the blue D.W.P wrote saying they were changing my award and I no longer had to go to appeal. Good news for me .I was awarded the P.I.P which they backdated and it was for on going period.. The D.W.P also said in letter that they would once again contact me after 5th December 2028 just to make sure they were paying me the correct amount.
I presumed that I must have my award under the "Light Touch" which came in and was rolled out to pensioners who received the P.I.P and had the award for 10 years.
Does this mean I will have to go through all the claiming again? also those terrible assessments.
Any one who knows about this benefit have you any advice.
I have tried to phone them twice but after half an hour wait both times gave up.
Replies
the only thing I would say is that I phoned the dwp yesterday and they answered me after approx forty minutes, which has happened before I might add, so thirty mins is a bit short. 🙂
I appreciate your reply. I could not hold the phone any longer as I get pains in arms associated with the backpain
I suffer from and then my hands started to get pins and needles so after dropping the phone twice I gave up.
Forty minutes right now is too much and after too long I forget the full wording of what to say.
Hope everyone is doing well
I was on the phone to pip on Wednesday and took an hour and 10 mins to answer normally you don't have to wait too long but recently the phone lines have been manic
@poppy123456 is very knowledgeable about PIP I’m sure she’ll help when she can.
Unfortunately, not. Ringing them is the only way to find out exactly what's going on.
Thank-you for your reply, The letter very recently received from D.W.P tells me they are reviewing P.I.P awards once more. I have been told they will review in April 2022.
My own award letter came in April 2019 the exact wording began "I'm writing to you about your appeal against the Personal Independence Payment decision." They said they looked at all the facts and evidence and they considered some points I had made about going to the appeal. They had made some careful consideration of my case they were changing the original decision my award was changing and no appeal will continue.
It was stated I had an a award from 2019 and it will be for an ongoing period. Over the page they write you have been awarded Personal Independance Payment and will be entitled as long as you meet conditions. They then write We'll contact you after 15th December 2028 to make sure you are receiving the right amount of P.I .P.
They are aware I am of pensionable age and my condition cannot be cured and can only deteriorate so I presumed I had be given the 10 year light touch being given to those most vulnerable who would not have a cure for there condition.
I am going off-line for now as the recent letter has upset me, also I tried the D.W.P on the phone and could not get them. I am getting tired as my medication has kicked in and it will make me even more tired.
I have my D.W.P award letter and what I have told you is what it says, also them referring to 2028.
It was a nightmare getting through the P.I.P award and everything else and it has only been 9 months since it all ended I can't go through that again and they are bothering me already.
Thank-you for the reply; the letter makes no sense to me at all either. In fact I think that they were going to look at my award earlier but it says they have not carried out all reviews because of Covid-19 and so mine has been extended until April 2022.
They say that means my P.I.P will continue to be paid as normal.
I am certain that about a month ago my P.I.P payment went into my account about three days late I do not do internet banking. I had not been well and went to the bank one morning and they had paid it in on that day. I would have phoned them but as the money went in even though it was late I left it.
I shall phone D.W.P on Monday as early as possible depending how I am on my medication to find out what is going on.
Obviously with so many people losing jobs and having to claim benefits with this awful Covid19 I expect the benefit system is getting overwhelmed.
2028. I will be talking to them after the weekend and finding out what is going on.
I will post the outcome once I have spoken to them.
I was so ill after the PIP assessment/long wait and then thinking I would have to then go to appeal.
I use my PIP for my mobility car and as I had a car and it was time for a change of vehicle I was told I could lease my car for 1/2 years longer if I wanted to.
I was told in July that I could now choose a new car that has been done but as there is a big backlog in all mobility operations the dealer has said that the vehicle will not be ready until November.
I just hope that I am not about to experience more anxiety with this as the last lot almost pushed me over the edge, in fact two days before the letter came telling me of the D.W.P doing a U turn on my award I was ready to tell Mobility just come and take the car I was at the point of giving up, luckily I held out.
I am hoping you can offer me some advice. Today I have been on the phone to DWP, I knew it would be a long wait and it was, I waited 65 minutes. I suddenly became connected and said Hello, I am calling you about a letter I have received. The customer Service operator in D.W.P replied "Is your phone on loud speaker?" I said No it is not. The DWP operator then said I cannot hear properly there is background noise I cannot hear a word, and then the line went dead as they cut me off.
I then phoned my telephone billing service from the same phone and they could hear me perfectly well and it seems there is nothing wrong on my phone line.
I had been sitting in a quiet room and just reading a book while I waited and I am fuming that after waiting all that time this is what happened, is this one of the tactics the D.W.P are using just to ignore people and do you think I should write to them with my query.
Your advice would be appreciated.
As a note you should use the @ sign before the online name, that way the person is notified of your message or post.
Thank-you for your reply, and to be cut off after waiting so long is a waste of my time. As you point out they can send letters out though.
Poppy123456 has got a point about writing to the D.W.P and just like cutting off the phones they can also say that mail has not arrived.
In the past when I have written I always go for recorded delivery at least that way you have got a signature and at least that way if complaints really have to be made you have proof of accepted delivery
Dazl158 another thing to do is keep a written record of any times you ring the D.W.P. and your receipt from any letters.
I have got things to do at the doctors surgery tomorrow and cannot spend wasted time on phones if I am going to get cut off. I shall be trying them again Wednesday. Good luck for ringing them tomorrow update us on how you get on.
I apologise for any confusion,the anxiety and stress is taking it's toll,my only wish is to get some form of resolution to this matter.
When I first started sending letters about my P.I.P (before I got my award) my whole claim went missing and so I contacted my M.P. after he looked into it he wrote and told me although my letters had arrived at D.W.P somehow they had been lost in the post room that was found out because everything had been sent recorded delivery and had signatures. I too find all input from Poppy123456 valuable and she has much experience, I am just pointing out my own experience. Dazl58 you are right the anxiety and stress does take it's toll and anything I write s about my own experience ant to help others if I can.
Good Luck.
May I also say,a thought has crossed my mind that this is a poisoned chalice,if you phone and ask about the letter will they then decide to review you now and not in 2022 and if you don't phone the award will run out or come up for review then.Damned if you do,Damnedvif you don't.🤔😄
I do feel that whether they are working from home or in the office they still have a service to provide for which of course they are being paid.
It will sort itself out, at the moment I need to go out, if it is not any trouble please update us if you get through to them today. I shall be calling them again tomorrow.
I have no idea if the DWP/PIP staff are working from home or not,if they are why would they have a child present,surely a child would be at nursery or school,if the child is younger surely this person would not be taking calls about PIP.
If they are working from home how do they access the computer and your data.
More confusion.
Dazl58 I suppose if the person is working from home then they are supplied with a laptop and company phone.
I assume if it is a D.W.P laptop then they will be able to pull up a claimants data.
I have a daughter that works for mental health and addictions, some staff have returned to the office although not that many. My daughter continues to work from home and she has done so since lockdown began.
I had no time to try them today, tomorrow I shall make a further attempt on the phone. Have to keep trying I guess at some point there may be success.
was at least able to speak to someone today.
In regard of my query about the dates and the award, I was firstly told "Oh yes you are going to the appeal but we gave you one year award instead. I confirmed my letter I had and the person said oh yes I can see that letter and it also says 2028. I was put through to appeals section, and the advisor there told me that he could see it said ongoing and also said about 2028 but then he knocked my socks off and said my award letter could have been a mistake and instead of saying on-going it should have had an end date. and he would look into it. I told him I wanted any decisions or anything that was going on to be sent to me in writing. I was told they would put anything in writing and let me know. I just do not know what is going on and as far as my condition goes there is no cure and it has got worse instead of better it is a mystery to me what they could be talking about.
Any suggestions anyone?