PIP haven't received review forms. They've said we might have to resend them. What can we do? — Scope | Disability forum

PIP haven't received review forms. They've said we might have to resend them. What can we do?

JamesTheFonz
JamesTheFonz Member Posts: 1 Listener
edited September 27 in PIP, DLA, and AA
I was looking for any advice anyoney can give - I am the carer for my wife who has multiple illnesses we submitted her PIP review forms about a month ago 11 days before the deadline - she received a letter this morning to say they were cancelling her PIP as of last week as they had not received her forms - after contacting them by phone they admitted there was potentially a 3 week delay in receiving things because of a huge backlog but still insisted that the PIP was cancelled until they receive the forms - all they would offer is to send out new forms to be filled in - which would then also go into this ongoing backlog so potentially she will be without PIP for 2 months - all I got was sorry not our problem - anyone had similar problem anything she can do
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Comments

  • woodbine
    woodbine Community Co-Production Group Posts: 5,664 Disability Gamechanger
    I would phone again and ask for a manager to call you, it could well be that they have been received but due to back-logs haven't been put on the system and until they are they are seen as not received.
    I am a person with epilepsy not an epileptic, my illness doesn't define me.
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  • mikehughescq
    mikehughescq Member Posts: 7,820 Disability Gamechanger
    There is up to a 9 week delay at present in scanning, uploading and linking files. A quick call should sort it. Moral of the tale is that keeping a copy is critical. Removes 50% of such stresses immediately. 
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  • TheAlien
    TheAlien Member Posts: 117 Pioneering
    I always get proof of posting as well when sending anything important.  That way you can check with the post office and see if its been delivered.

    Its amazing how often they find my paperwork when I tell them I've got proof of posting.
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  • poppy123456
    poppy123456 Member Posts: 24,783 Disability Gamechanger
    TheAlien said:
    I always get proof of posting as well when sending anything important.  That way you can check with the post office and see if its been delivered.

    Its amazing how often they find my paperwork when I tell them I've got proof of posting.

    With proof of posting (which is free) you don't know if it's been delivered.
    With next day delivery (signed for) that costs, you still don't know if it's been delivered to DWP because it's signed for by someone from Royal Mail. It's not with DWP at this stage because it's still at Royal mail sorting office, somewhere in the building. It's not classed as arriving with DWP until it's been added to the computer. All you've done here is is wasted your money.
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  • mikehughescq
    mikehughescq Member Posts: 7,820 Disability Gamechanger
    As ever.

    https://forum.scope.org.uk/discussion/65439/sending-benefit-forms-or-evidence-by-any-kind-of-recorded-delivery#latest
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