PIP waiting times following assessment — Scope | Disability forum

PIP waiting times following assessment

k8xc
k8xc Member Posts: 15 Listener
Hiya :) 

I applied for PIP in July and a PA3 was completed 9th December - they advised it would be approx 10 - 14 days for a decision. I requested the report in the mean time and all looks good. However when I’ve rang for gradual updates I’ve been told 2 weeks, then 3 weeks, then a few days, now they’re saying 6 weeks. It’s been with a specific case manager now for 4 weeks and 3 days. Can anyone let me know if they were assessed in December and had any decisions made recently? 

Just anxious in case there is a problem.

Thanks 
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Comments

  • mikehughescq
    mikehughescq Posts: 8,845 Connected
    Welcome, you’re obviously new to the forum. Please use the search function at the top of the page using terms like “PIP waiting time “ etc. and you’ll find your question answered multiple times. 
  • k8xc
    k8xc Member Posts: 15 Listener
    Hiya - I’ve tried looking for this for the past few days - all I can see is people asking about the ENTIRE process of waiting where as I’m asking a specific question of other people’s experiences with case managers as of late - hope this is ok - and any answers regarding my question would help. Thanks
  • Libby_Alumni
    Libby_Alumni Scope alumni Posts: 1,254 Pioneering
    Hello @k8xc :) 

    Thank you for sharing your experiences and I'm sorry that you're having to wait so long to get a response. Please try to not worry about there being an issue with your application, I know it's easier said than done, but I'm sure someone would get in touch with you, if there was any issues etc. I think it's a good idea to ask our community members about their experiences, especially if they were assessed in December. 

    I hope some of our members will get back to you and share their experiences too. 

    If you have any further questions, then please let us know.

    Libby

    Online Community Information Coordinator
    Scope

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  • mikehughescq
    mikehughescq Posts: 8,845 Connected
    k8xc said:
    Hiya - I’ve tried looking for this for the past few days - all I can see is people asking about the ENTIRE process of waiting where as I’m asking a specific question of other people’s experiences with case managers as of late - hope this is ok - and any answers regarding my question would help. Thanks
    Try “PIP wait for a decision”. That’ll do it. 

    Must say it’s refreshing to find someone who has attempted to use the search first. That’s hugely appreciated. 
  • poppy123456
    poppy123456 Member Posts: 28,366 Disability Gamechanger
    Once the report has been returned to DWP the waiting time for a decision is between 2-12 weeks. Who ever told you 10-14 days is very optimistic. Some members are still waiting 9 weeks after the assessment.
  • rayrar80
    rayrar80 Member Posts: 62 Connected
    Hi, i was asessed on 3rd of dec and they made a decision on 4th of jan and today i recieved my back pay, hope you hear something soon.
  • mikehughescq
    mikehughescq Posts: 8,845 Connected
    rayrar80 said:
    Hi, i was asessed on 3rd of dec and they made a decision on 4th of jan and today i recieved my back pay, hope you hear something soon.
    That’s the thing with average length waits. They include some very short waits and some very long ones. 
  • k8xc
    k8xc Member Posts: 15 Listener
    Thank you everyone I feel more reassured and that’s good news @rayrar80 hopefully mine won’t be much longer :) 
  • linzie78
    linzie78 Member Posts: 19 Connected
    Hi, I had telephone assessment on 9th December and had decision on 23rd December. Hope you hear soon. 
  • k8xc
    k8xc Member Posts: 15 Listener
    Thanks @linzie78 thats quite quick isn’t it :) 
  • linzie78
    linzie78 Member Posts: 19 Connected
    No worries, awful waiting and not knowing. Very stressful. I came across this forum
    by googling waiting times for a decision…So glad I did. I had the payment in the bank on 23rd before I got the award letter a few days later so keep checking your bank. 
  • k8xc
    k8xc Member Posts: 15 Listener
    I just called for another update and apparently I haven’t even got a case manager working on it anymore where as I did 10 days ago, maybe they’ve went off sick. I feel I’ve been put back to the queue and will be waiting for the long haul :(
  • Alex_Scope
    Alex_Scope Posts: 2,405

    Scope community team

    I'm sorry to hear that @k8xc that must be frustrating news. Were they able to give you any other information on your call?
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  • mikehughescq
    mikehughescq Posts: 8,845 Connected
    You are calling a call centre not DWP. They have nothing accurate to tell you. Any info. about it being with a case manager will not have been accurate in the first place. All that “with a case manager” means is that the assessment process is complete and the matter back with DWP. It’s then in a very big queue. Further calls will no doubt give you all sorts of other weird and wonderful stories but at this point it’s a waiting game and if you want the right decision then there’s no gain in hoping it speeds up. 
  • poppy123456
    poppy123456 Member Posts: 28,366 Disability Gamechanger
    Ringing the up like this just causes more anxiety and i'm speaking from experience. I totally understand it's stressful having to wait but waiting times are long because of huge backlogs, which is totally understandable due to current conditions.
    Best thing to do is try to put it to the back of your mind and concentrate on something else.
  • k8xc
    k8xc Member Posts: 15 Listener
    Hi everyone 

    @Alex_Scope they didn’t mention anything else really just advised to call in 2 weeks time. 

    @mikehughescq you’re right as they have all told me different each time

    @poppy123456 I am definitely going to hold back now from calling as you’re right it is making me anxious.


    I just hope they honour what the nurse who assessed me said as she was quite correct, factual and accurate throughout her report so I need to bare in mind this positive to help with the anxiety.

    I’ve applied for physical conditions rather than mental health - however I believe I’m making my own anxiety worse in the process hahaha.

    I will post an update once I have it.

    thank you every one - if anyone sees this and could post regarding their assessments and waits in December this would be good. 


  • Alex_Scope
    Alex_Scope Posts: 2,405

    Scope community team

    @k8xc it's definitely a good idea to try and avoid any triggers for your anxiety, what do you find helps you to destress and relax most? 

    I know it's difficult, but try and use that to distract yourself from dwelling on the wait, if you can. Please do keep us updated with how you get on, and let us know if we can help further :)
    Online Community Coordinator
    Scope

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  • k8xc
    k8xc Member Posts: 15 Listener
    Hi everyone - just an update. One of the CS advisors I previously spoke to rang me (which she promised she would within a week or so to give me an update due to being anxious) - she advised that it was still with the case manager. She said as it had been over 4 weeks she will email the case manager to ask why a decision hasn’t been made as they’ve had my assessment report since 10th December. 

    I didn’t get a response and now almost on week 6. So I called for an update (as she said I should get one due to emailing the specific case manager who holds my case) and another advisor answered. She said now it’ll take 9-12 weeks. 

    I’ve had most them saying 4-5 weeks now they’re saying up to 12 weeks. 

    Just to let anyone know for waiting. 


  • k8xc
    k8xc Member Posts: 15 Listener
    Me again - a nice CS advisor called and advised it’s been awarded - unsure of rate as letter hasn’t been generated as only just been made today :) thank you everyone I feel much more reassured and I’m sorry for being a pain 
  • Poppy_
    Poppy_ Community Volunteer Host Posts: 84 Connected
    Hi, That’s great news 😊
    Poppy_
    Community Volunteer Host with a passion for reading.

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