Review on Trustpilot. New site

I wasn't going to comment again on here but having read more of the reviews on trust pilot I decided I had no choice. There really is some very nasty people out there and some really have no heart.

There's someone on there that has given a very heartless review and it's clear the person they are talking about is me.

They've accused me of stalking all their threads and posts on here, accused me of have having their threads closed, accused me of being a DWP spokesperson and I was working to protect their image and the public purse. Also accused me of inviting other members to "pile" on them. Also accused me of having them being banned from here.

I remember this person very well because of all the trouble they caused me at the time and just how downright nasty they were towards me.

I did nothing but try to help them but everything I said or did they didn't believe me and told me I was wrong. I also remember a member of the scope team stepping in to advise them that the advice I was giving was in fact correct. The problem here was that this member had deferred their state pension but their partner was claiming Income Related ESA. When you defer a state pension it's treated as notional income and will still affect any means tested benefits you're claiming but of course I was a liar and this wasn't true, according to them.

I also see that a current member of the forum has found the comment useful.

It's so upsetting when someone writes such nasty things about you when all I've done over a period of 7 years is put my heart and soul into helping and advising thousands of people. I've never worked for DWP or even considered "protecting the public person" in fact I've always done the opposite and help many thousands of people claim the benefits they are rightfully entitled to.

Some people seem to forget that it's real people that are on here with real feelings. We maybe sat behind a screen but we are definitely real people. I just don't understand why some people can be so downright mean and nasty.

I feel like I've been stabbed in my heart. I've never asked or even wanted any special awards, or any special treatment here and have always been my true self. What I do expect is for people to treat me with respect. I'm never nasty to anyone and have never disrespected anyone in all the time I've been here.

I think I deserve better than to be treated like scum. I'm very upset by this whole thing. 😫

All fine, thanks, Lou, hope at your end too.

I went AWOL for a while, so missed the goings on. It's hard to comprehend how they could turn on those supporting them. Hopefully, when searches are made, it's the forum that comes up, then people can see for themselves the time taken with advice & support. Thankfully, there are very few unpleasant folk pop up, the decent far outweigh them, they are the past now, onwards we go.

Unfortunately Poppy, some people ask for advice but don’t actually want advice, they just want you to agree with them and if you say anything different to what they want then they turn abusive. I think we have all seen those posts that you mentioned and we all know that you are helpful and kind. You are very much appreciated by the vast majority of us and the vast majority of members are kind to each other. It can be just one or two troublemakers and those people can give out so much nastiness but it seems people here are very switched on and realise that it’s the same couple of troublesome people again and again.

As I said before, you are indispensable on this forum Poppy. Some people are obviously intimidated by your vast knowledge of DWP rules and regulations. Now the sad little souls are shouting angrily into the void on Trustpilot. Good riddance. Me and many others on here, salute you 🫡

Hi @vikki66 - sadly I know that this poster on Trustpilot meant poppy, as I was there at the time. I remember reading all the comments, & saw, as I'm sure you'll realise, that poppy was giving the correct info as usual; I could even tell you which member of Admin verified that she was correct. There's another which may be referencing her, & I definitely remember another as they're using the username they had had here. I saw how much poppy yet again helped, & I 'think' I may have contributed, at least I'd hoped, on that occasion.

Now I can only speak personally, but if someone's left a review on Trustpilot with a low score, I can appreciate that that is simply their opinion, & altho I'm saddened, as I mentioned previously, that they haven't found this community entirely helpful, that's what they think.

I also 'think' that today's moderator has let this thread proceed, & they are the ones who 'gatekeep' after all, showing great diplomacy, because they've been here too when some of the upsets have happened, i.e. one previous member was shown considerable kindness & empathy by several members & the Scope team, which @Lou67 has identified. Then they caused considerable distress to several current members. Having seen all this, as the Scope team were also there, perhaps that's why they're letting members say how much this has all downright upset them. It was not a matter of any difference of opinion, but, sorry to say, one member lied.

Upsets like this can, & do, cause members to feel like they don't want to be here. I don't think any of us want that.