How is your day going?

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Comments

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,852 Championing

    Do I have the right to complain

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,852 Championing

    I rang their hotline different number. Could not transfer the call

    He would pass on my messages

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,852 Championing

    Nobody rang me back

    I left 10 messages in my uc journal

  • luvpink
    luvpink Online Community Member Posts: 4,274 Championing
    https://forum.scope.org.uk/discussion/comment/988332#Comment_988332

    yes you do have the right to complain.

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,852 Championing

    In the journal he says he needs to dicuss the bank statements I provided and ask for more evidence

    What evidence? I uploaded 5 months bank statements as requested

    I don't understand

  • Schildpad
    Schildpad Online Community Member Posts: 1,011 Empowering
    edited February 2025

    @Amberpearl I would complain. I am sure they will ask you for February's statement. And probably March when March pass. Please complain if it really goes somewhere. Nobody can tell you benefits will be cut for any tech issues.. I don't believe they called.. I hope it gets sorted and truly he will call you. It happened to me they leave a message and blame you.. it is awful. I dread when they move me to UC.. i am sure they will make my life a misery.

  • SilentBattle
    SilentBattle Online Community Member Posts: 4 Listener
    https://forum.scope.org.uk/discussion/comment/988314#Comment_988314

    Thank you, nice to meet you!

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,852 Championing

    They have 5months bank statements already

    What more could they possibly want

  • Teigr
    Teigr Online Community Member Posts: 5,079 Championing

    Surely it'd make more sense for people to be sent a form to fill in and include it with the bank statements they want to see.

    It's reminded me of the time Mr Teigr's mother kept getting calls about her hearing loss,despite there being a note in her records informing them that she wasn't able to hear the phone.🙄

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,852 Championing

    I've not slept

    So upset still over yesterday uc not able to get through to me

    He made our it was My fault

    Now I have to wait til 10 march

    Not allowed to answer where my journal. Had to be by phone

    What if they still can't get through

    Will I simply lose all my benefits

    What further evidence do they want

    He didn't say

    I'm so worried

  • Catherine21
    Catherine21 Online Community Member Posts: 9,796 Championing
    https://forum.scope.org.uk/discussion/comment/988335#Comment_988335

    Oh sorry your going through this terrible they know this will cause distress cruel yes complain

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,852 Championing

    If I complain will it affect my review and payments

    Who do I complain too

  • Sandy_123
    Sandy_123 Scope Member Posts: 63,188 Championing

    Morning everyone

  • Teigr
    Teigr Online Community Member Posts: 5,079 Championing

    Morning all.

    I'm shattered😴

  • Albus_Alumni
    Albus_Alumni Scope alumni Posts: 11,423 Championing

    I'm so sorry @Amberpearl I understand how stressful it is not being able to explain things to them. But I'd suggest not leaving too many notes on your journal, as they'll be less likely to reply if they're being bombarded. If you want to leave a complaint (which I strongly suggest you do) there's an official page regarding complaints here which should help.

    It's also worth leaving a note on your journal saying you're putting a complaint in, just so there's a record of it with your job centre. But just the one note please!

    It'll be ok though, please try not to let this ruin your day. ❤️

  • Albus_Alumni
    Albus_Alumni Scope alumni Posts: 11,423 Championing

    Morning @Sandy_123 and @Teigr how's tricks?

  • Sandy_123
    Sandy_123 Scope Member Posts: 63,188 Championing

    Morning @Albus_Scope the sun is shining here, but rain forcast

  • Albus_Alumni
    Albus_Alumni Scope alumni Posts: 11,423 Championing

    Best make the most of the sun whilst you can then! It's 'orrible down here, but I'm keeping my fingers crossed it'll get a bit brighter later.

  • Sandy_123
    Sandy_123 Scope Member Posts: 63,188 Championing

    Spring is definitely waiting close by, I hope you feel less tired @Teigr

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,852 Championing
    https://forum.scope.org.uk/discussion/comment/988509#Comment_988509

    I just explained that my phone never rang and not my fault

    I don't understand what he meant by further evidence

    Coupd it just be the questions they ask

    I rang my mobile provider who removed voicemail

    They now ringing 10 march

    I'm. Very upset

    I was threatened with my payment been stopped if I don't sort out my phone

    I've tried my. Best. Voicemail removed

    I don't know why my phone never rang

    The agent sounded angry

    Can't do it in my journal he said as phone calls recorded and he wants to discuss my bank statements and further evidence

    That's all I know

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