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Why have PIP done 2 assessments in a week?

sarah1986

Hi all please can I ask y have pip done 2 assessments in a week. I had a telephone assessment on 15 Feb requested my report crossed check it 31 points. A few days later my local MP requested my report he received a paperbased one that was done on the 23rd of Feb, which we knew nothing about

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janer1967

Hi there

Tbh I'm not sure not heard of this before unless the copy the mp got was a decision based on a combination of 0paper and phone assessment

Unless anyone else can advise I suggest you give them a call

sarah1986

My MP is involved because I should of been done under special rules and I wasn't

sarah1986

It's just the paperbased was done 7 days after my telephone assessment which lasted over a hour. I have been fighting for my renewal now for 6 months and still counted something isn't right

sarah1986

Y are u being so hostile about this I came for advice. Even pip said there shouldn't b 2 assessments and wiv me being terminally ill with cancer and Parkinson's. The stress doesn't help with either illness

sarah1986

Yeah I did as it was a renewal and my consultant put a ds1500 form in. My mp involved cus I shouldn't still be waiting for a decision when special rules is meant to fast track it

sarah1986

Plus both of the assessments r completely different. 1 granting points and other no points

Sandy_123

@sarah1986 hi there, might be worth giving pip a call, hope you get it all sorted out soon.

sarah1986

I did and he couldn't understand y there was 2 and said they normally go off telephone assessment, but doesn't stop u worrying about it.

sarah1986

Thank u I will do x

sarah1986

It's just so frustrating how they can mess up and mess about so badly. It shouldn't ave to be this hard. It's wrong that people have to suffer through it all

Adrian_Scope

Good morning @sarah1986.

Sorry if I’m missed this in your replies but I was just wondering if you’ve had your decision yet or just the two (contradicting) assessment reports?

I think most of us would feel frustrated having to go through an assessment only to then find out they’ve done a paper-based one anyway. Was it the later paper-based one that offered no points or the telephone assessment?

sarah1986

It was the later paper based that offered no points, the telephone assessment which I went through first, and crossed check was 31 points, I'm still waiting on a decision

Adrian_Scope

No wonder you're anxious with them both recommending different things @sarah1986. I noticed you mentioned you've been fighting for your renewal for 6 months, is that how long ago you put your DS1500 in? That's appalling and I'm so sorry you've been kept waiting so long. Have you put in an official complaint?

I may be wrong but it sounds like they've missed the fact this was supposed to follow the Special Rules process entirely.

sarah1986

My local mp has put a complaint in for me, as I can't cope with it much long, I've had to go back to my gp because things where getting that bad. Yes my ds1500 form was sent in 6 months ago with my renewal. I am starting to lose the will of fighting them. I just don't understand why I had a telephone assessment on the 15th of Feb go through all that for over a hour, then on 23rd of Feb do a paperbased. I was told they do assessments where they speak to you if things are missing, I am still now waiting for a decision

Adrian_Scope

Hi @sarah1986. How are you getting on? Have you heard anything more?

Username_removed said:

One of the incredible features of the introduction of UC has been the loss of decision makers from PIP to UC and that’s especially true of special rules where the 10 day processing has largely been abandoned as staff moved over. The lack of publicity over this is nothing short of a scandal.

I'm really interested in reading more about this Mike, do you have any stats? The only thing I've been able to find indicated that the median time has been pretty consistent and in Jan was 4 days. Although it is very possible I've misinterpreted the data.

calcotti

Username_removed said:

I always use this

I confess I have never managed to navigate the DWP statistics to find the information that would be useful!

Adrian_Scope

Username_removed said:

I always use this @Adrian_Scope but I think it tells you what you already know really at present. DWP insist there is no issue. The stats. suggest there is no issue. Anecdotally we know there are issues.

Thanks @mikehughescq, I appreciate the detailed reply. I've raised it with our policy team to explore.

Adrian_Scope

calcotti said:
I confess I have never managed to navigate the DWP statistics to find the information that would be useful!

I have to agree, they're not the easiest to navigate!

sarah1986

@Adrian_Scope I spoke with the welfare rights yesterday he is now my rep so I'm not as stressed about it, he is ringing the assessor's today and then pip to find out why two assessment's ave been done when that shouldn't happen, so hopefully tomorrow I will get some answer.

Adrian_Scope

I’m really glad you’ve managed to get someone from Welfare Rights to rep you @sarah1986. Hopefully you hear something very soon - please keep in touch and let us know how you get on.