Text message pip review

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  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Hello there @TechGuy81 thanks for your question :) 

    Just to check, have you been texted about your PIP review?
  • TechGuy81
    TechGuy81 Community member Posts: 11 Listener
    Alex_Scope said:
    Hello there @TechGuy81 thanks for your question :) 

    Just to check, have you been texted about your PIP review?
    Yes I received the standard "Hello from Independent Assessment Services..." On 1st March.  Not a sausage since then.
  • poppy123456
    poppy123456 Community member Posts: 61,856 Championing
    TechGuy81 said:
    Does anybody know if you receive a text if a consultation is NOT needed?

    No, not a specific text to say an assessment isn't needed. They do send texts once the report is return which will indicate an assessment wasn't needed. Though, most people have assessments so you should expect one of those, which are mostly by telephone.
    Even though you've received that text your wait could still be a considerable length of time.
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Thanks for confirming that @TechGuy81 fingers crossed you'll hear more soon, remember the community is here for support in the meantime :) 
  • TechGuy81
    TechGuy81 Community member Posts: 11 Listener
    Thanks all, I'm rather hoping that as I've attended a face-to-face assessment previously (albeit way back in 2016), I might not need one again. Although I'm well aware this is probably just wishful thinking.  I'd imagine it's in Independent Assessment Services best interests to conduct one as they probably bill DWP for the time.

    Be interesting to see how they assess me again as I am profoundly deaf and unable to use the telephone. 
  • poppy123456
    poppy123456 Community member Posts: 61,856 Championing
    TechGuy81 said:


    Be interesting to see how they assess me again as I am profoundly deaf and unable to use the telephone. 

    Then it would be face to face if an assessment is needed.
  • TechGuy81
    TechGuy81 Community member Posts: 11 Listener
    I still haven't heard anything since the text message on 1st March. Is this normal?
  • poppy123456
    poppy123456 Community member Posts: 61,856 Championing
    TechGuy81 said:
    I still haven't heard anything since the text message on 1st March. Is this normal?

    Is this a review or a new claim? If it's a review when did you return the forms? There's huge back logs and you could be waiting as long as a year before any decision is made.
  • TechGuy81
    TechGuy81 Community member Posts: 11 Listener
    edited May 2023
    Hi Poppy, this is a review. I returned the forms early in February. Coincidentally, I've just received a text from DWP this morning saying: "About your PIP review. The health professional has sent us their report. We will make a decision on your PIP, but it may take 6 weeks before you hear from us..." I haven't had an assessment or an invite to one, so I guess they felt it wasn't needed?
  • poppy123456
    poppy123456 Community member Posts: 61,856 Championing
    TechGuy81 said:
    Hi Poppy, this is a review. I returned the forms early in February. Coincidentally, I've just received a text from DWP this morning saying: "About your PIP review. The health professional has sent us their report. We will make a decision on your PIP, but it may take 6 weeks before you hear from us..." I haven't had an assessment or an invite to one, so I guess they felt it wasn't needed?

    You've had a paper based assessment, rare but possible. Your process has been extremely quick so far, which is a good thing. Decisions can take up to 12 weeks now the report is returned.
  • Lou67
    Lou67 Community member Posts: 8,656 Championing

    @Presario05

    Hi I’m so sorry hadn’t seen this and just came across it. I was awarded the same award I had previously, which was Standard DL and Enhanced mobility until 2027. I’m delighted with the outcome. 
  • Presario05
    Presario05 Community member Posts: 28 Connected
    Lou67 said:

    @Presario05

    Hi I’m so sorry hadn’t seen this and just came across it. I was awarded the same award I had previously, which was Standard DL and Enhanced mobility until 2027. I’m delighted with the outcome. 

    poppy123456 said:
    Presario05 said:
    So did you get your decision back 14 working days after the assessment.  Trying to read back but cannot find this?  And wondered what your outcome was. 

    Lou said she received her decision letter 14 days after the assessment.
    Presario05 said:
    Lou67 said:
    i received my letter 14 days after assessment,


    Was was here outcome? 

    I've just got my letter and exactly same till 2027 so all good for a while 

    Wonder when we are getting our help payment too.  Take care. 
    Xx
  • poppy123456
    poppy123456 Community member Posts: 61,856 Championing
    Presario05 said:
    Lou67 said:

    @Presario05

    Hi I’m so sorry hadn’t seen this and just came across it. I was awarded the same award I had previously, which was Standard DL and Enhanced mobility until 2027. I’m delighted with the outcome. 

    poppy123456 said:
    Presario05 said:
    So did you get your decision back 14 working days after the assessment.  Trying to read back but cannot find this?  And wondered what your outcome was. 

    Lou said she received her decision letter 14 days after the assessment.
    Presario05 said:
    Lou67 said:
    i received my letter 14 days after assessment,




    Wonder when we are getting our help payment too.  Take care. 
    Xx
    Do you mean the £150 cost of living payment for this year? If so then it will be sometime this Summer but no official date or criteria has been announced yet.

  • Presario05
    Presario05 Community member Posts: 28 Connected
    Yeah that the one I mean. Thanks poppy123456
  • Lou67
    Lou67 Community member Posts: 8,656 Championing

    @Presario05
    Glad you kept your same award, it’s a big relief, now you can relax for a while.

    Take care 
  • TechGuy81
    TechGuy81 Community member Posts: 11 Listener
    I'm a little bit confused on the timing I should receive a decision.  The text message I received 11th May stated that, "We will make a decision on your PIP, but it may take 6 weeks before you hear from us."

    Then I received the "We now have all the information we need" letter on 24th May but nothing since.  Looking online and in these forums, people have stated it can take between 2-12 weeks from receiving the letter. 

    Confused as I thought the text stated 6 weeks?  Is it just outdated info, or are they classing the letter as "hearing from us"?
  • poppy123456
    poppy123456 Community member Posts: 61,856 Championing
    TechGuy81 said:
    I'm a little bit confused on the timing I should receive a decision.  The text message I received 11th May stated that, "We will make a decision on your PIP, but it may take 6 weeks before you hear from us."

    Then I received the "We now have all the information we need" letter on 24th May but nothing since.  Looking online and in these forums, people have stated it can take between 2-12 weeks from receiving the letter. 

    Confused as I thought the text stated 6 weeks?  Is it just outdated info, or are they classing the letter as "hearing from us"?

    Timescales are nothing more than a guide. Usually we advise up to 12 weeks once the assessment report was returned to DWP. Some have a decision in a couple of weeks, some a few weeks, some several and other a few months.
  • Presario05
    Presario05 Community member Posts: 28 Connected
    Took 8 wks before I got the decision after receiving message "we have all the information we require".  Hard but just waiting game.

  • TechGuy81
    TechGuy81 Community member Posts: 11 Listener
    Morning all.  For anybody following, I received a text message this morning saying, "Your PIP review is complete. You should receive your decision letter in 2 weeks."  Also goes on to say not to contact them before receiving the letter as they will not be able to discuss the decision.  Going to be a looong two weeks methinks  :/
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,866 Championing
    @TechGuy81 Keeping everything crossed! 🤞 You can always join us in Coffee Lounge to help keep your mind off things :)  

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