UC managed migration guide

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Comments

  • Catherine21
    Catherine21 Community member Posts: 2,346 Championing

    What are you doing a benefits review with council ? As I am doing one at moment didn't think of that

  • worried33
    worried33 Community member Posts: 550 Pioneering
    edited November 13

    Right now I am doing nothing, but I am on legacy housing benefit (the really really old pre 2008 version that hardly anyone knows about anymore), this version of housing benefit will track rents as long as they are deemed reasonable (market rates), it isnt capped like LHA.
    The process with my council as I discovered last year, is I inform them my rent has increased and provide them proof, then a bit later, they reply confirming they have accepted the proof and its entered in to their system. However they dont immediately change the amount of housing benefit, I have to wait for an annual review by the rent officer, which for me seems to be around January.
    My cut off date for UC migration is really close to my annual rent review, I believed but was not sure, as long as my council accept receipt of my rent increase before I migrate, then even if the rent review officer changes the approved rent after I have migrated to UC, the change would be added to my transitional protection on UC. My situation is not in "the most people" as most people dont have pre 2008 housing benefit, so hardly anyone seems to know the rules on it now. I am really glad I informed them last year, as that led to a very big increase in my HB award as it was several years worth of increases, ideally I would like to know if this is how it works on the migration as it is a bit of hassle to inform the council, and is no point if it wont affect my transitional protection.

    I probably will end up not submitting the new rent agreement to the council (UC will get it as its needed as part of the claim), because my thinking now is if my HB claim is closed, then there will be no annual rent review, so I now think my original thought process was wrong. However currently I only have last year's rent agreement, so I either need to wait until I get this one to do the migration or just send them last year's agreement as proof of my tenancy. Sadly the timing of my migration came a couple of months too early. So will lose about £70 month transitional protection. I dont want to wait until there is only 1-2 weeks left to submit the migration, I feel that is too risky.

  • Kimmy87
    Kimmy87 Community member Posts: 1,014 Pioneering

    ESA will need to send the information to UC, which often takes several weeks.

    LCWRA will then be backdated to the start of the claim.

    As poppy has advised, once you've claimed UC add a note onto your Journal letting them know you are migrating from UC.

  • worried33
    worried33 Community member Posts: 550 Pioneering

    Thank you that makes more sense, I accept it will be backdated of course, an example here from someone who didnt get it on their first payment.
    https://forums.moneysavingexpert.com/discussion/6567207/transitional-protection

  • Kimmy87
    Kimmy87 Community member Posts: 1,014 Pioneering

    I've seen that happen occasionally yes, what might have happened is ESA didn't talk to UC in time, or UC might not have processed the information. I

    It generally takes a couple of weeks in the vast majority of cases which means it's added in time for the first statement.

  • mason50
    mason50 Community member Posts: 96 Contributor

    hi , I only did my UC form on Saturday and I’ve already got a letter for Housing benefit saying as from 9/11/2024 your housing benefit is cancelled because you are now in receipt of universal credit . I thought I would get HB for another 2 weeks

  • Kimmy87
    Kimmy87 Community member Posts: 1,014 Pioneering

    Technically the letter is correct as the hb ended as soon as you claimed UC.

    You are also correct though, you will receive one more payment, two weeks worth of hb known as a run on payment.

  • mason50
    mason50 Community member Posts: 96 Contributor

    thanks . I think I will call them tomorrow to check they are going to pay the next 2 weeks . Is it because HB is paid in arrears ? Also is esa paid in arrears?

  • Kimmy87
    Kimmy87 Community member Posts: 1,014 Pioneering

    Yes they are both paid two weeks in arrears.

  • mason50
    mason50 Community member Posts: 96 Contributor

    thank you

  • worried33
    worried33 Community member Posts: 550 Pioneering

    Already problems with my claim, UC's ID requirements are the strictest I have ever seen for anything, I cannot meet the requirements, so whats the process to avoid going in for an interview when cannot do the ID check online?

    I have a passport, but none of the other items, it says it needs 2 of them.

  • Kimmy87
    Kimmy87 Community member Posts: 1,014 Pioneering

    You can ask for a telephone appointment, where they will ask questions only you would know, this is called a biographical ID check.

  • worried33
    worried33 Community member Posts: 550 Pioneering
    edited 09:55

    I managed to do the online check, found a tax statement from ESA, so was going to use that as the 2nd ID, but then it ignored that option, so I had to choose another one, and did the credit agency questions.

    Should I ignore the work search on the todo list?

    Thank you for your help so far Kimmy87.

  • worried33
    worried33 Community member Posts: 550 Pioneering

    Also I wasnt asked for a fit note, there is an ESA question, and if you answer yes, it removes the requirement.

  • OverlyAnxious
    OverlyAnxious Community member Posts: 3,300 Championing

    I am pleased to hear they have added this now. That question was not present on the forms when I did mine.

  • worried33
    worried33 Community member Posts: 550 Pioneering

    There is still a work search box in to to do section. I have left it blank hoping they dont make a fuss about it.

  • Jimm_Scope
    Jimm_Scope Posts: 5,293 Online Community Team

    As you were ESA support group you don't have any commitments. However, it takes some time for that information to get across to UC. I don't know why it takes so long, but it does.

    I'm glad you managed to get through the ID check in the end.

  • johnnyy85
    johnnyy85 Community member Posts: 45 Connected

    would be good to know an average time roughly? Do you know if it’s before first payment

  • ChrisSCOPEhtfc94
    ChrisSCOPEhtfc94 Community member Posts: 326 Empowering
    edited 19:04

    The UC helpline will be getting calls off me every so often during my migration*. I’ll be checking with them to discover if they’ve received the data from ESA. I’ll be that keen to discover when they’ve got the data on the systems, to know that my UC account reflects that I was in the Support Group.

    *hopefully next year as I want the DWP to iron out these issues some claimants are having right now with the migration process

  • ChrisSCOPEhtfc94
    ChrisSCOPEhtfc94 Community member Posts: 326 Empowering
    edited 19:12

    I’ll be doing a telephone claim, I don’t care how many people tell me that it’s online based for a bulk of claimaints. I’m with Nationwide for my banking and I don’t even deal with my account with them on their app