Energy voucher + electric blanket - flummoxed!

2456789

Comments

  • FeistyPigeon
    FeistyPigeon Online Community Member Posts: 189 Empowering

    I sure you're right Poppy, I can't imagine for a moment Scope would do a scam. They've got no info about us anyway, apart from our names and addresses, which I'm sure any scammer worth his / her salt could get off the dark web in a jiffy.

    Relax everyone, they're just slow in processing the claims. Morgan Scope has provided contact details above, give them a call + ask them when they'll be sending the vouchers out.

  • Ray212
    Ray212 Online Community Member Posts: 582 Empowering

    I did that and was just told they are busy

  • Wibbles
    Wibbles Online Community Member Posts: 2,340 Championing

    Where is the money for these voucher's coming from?

  • Ray212
    Ray212 Online Community Member Posts: 582 Empowering

    It says on the disability energy support website :

    This service is funded by the Energy Saving Trust, Southern and Scottish Gas Network, Cadent, Northern Gas Networks and Wales and West Utilities. 

    So I assume one of them?

  • WhatThe
    WhatThe Online Community Member, Scope Member Posts: 3,288 Championing

    The electric blanket now seems to be a heated throw..

    Scope, do we all need to apply again?

  • Ray212
    Ray212 Online Community Member Posts: 582 Empowering

    Yes would be handy to get an idea of what is going on. I would have preferred a blanket :/

  • Wibbles
    Wibbles Online Community Member Posts: 2,340 Championing
    edited January 9

    I received an email from the Disability Energy Support people……

    "Due to reduced capacity, we will respond to emails by the 10th of January 2025."

  • whistles
    whistles Online Community Member Posts: 2,011 Championing
  • Ray212
    Ray212 Online Community Member Posts: 582 Empowering

    No, a throw goes over you, an electric blanket you put on a bed.

  • Albus_Scope
    Albus_Scope Posts: 8,695 Scope Online Community Coordinator

    A throw is a type of blanket yes @whistles so nothing has changed there other than the naming of the item. 😊

    Sorry for the delay folks. I'm sure the DES team will get back to you as soon as they can. It sounds like it was a lot more popular than they first thought!

  • WhatThe
    WhatThe Online Community Member, Scope Member Posts: 3,288 Championing

    A heated throw could pre-warm the bed but should not be slept on.

    An electric blanket is designed to fit between the mattress and sheet.

  • Andi66
    Andi66 Online Community Member Posts: 599 Pioneering

    I applied for the electric blanket before Christmas, haven't heard anything

  • FeistyPigeon
    FeistyPigeon Online Community Member Posts: 189 Empowering

    From what I understand Wibbles, Scope is a registered charity. In fact I saw one of their adverts on the telly around Xmas to raise funds.

  • Ray212
    Ray212 Online Community Member Posts: 582 Empowering

    Anyone hear anything then? Still heard nothing

  • Wibbles
    Wibbles Online Community Member Posts: 2,340 Championing

    Despite being told by DES that they would respond by 10th Jan - I still have heard nothing !!

  • Ray212
    Ray212 Online Community Member Posts: 582 Empowering

    Yeah, not sure why they said the 10th, would be nice if someone could get some official information on how long processing is likely to take. At this rate it will be Spring

  • Holly_Scope
    Holly_Scope Posts: 858 Scope Online Community Coordinator

    Hi everyone. We've reached out to DES for a timescale. Hope to be able to share this with you soon. Sorry about the delays.

  • FeistyPigeon
    FeistyPigeon Online Community Member Posts: 189 Empowering

    Thanks Holly, its good to know this is being chased up, another freezing day again, would be glad of the electric blanket / throw…

  • Holly_Scope
    Holly_Scope Posts: 858 Scope Online Community Coordinator

    I'm so sorry @IndignantPigeon. I hope you're getting plenty of warm drinks in you and fingers crossed when we get an answer, it's a positive one.

  • FeistyPigeon
    FeistyPigeon Online Community Member Posts: 189 Empowering

    Thanks Holly - diving into a mug of hot cocoa : ) )