Energy voucher + electric blanket - flummoxed!

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Comments

  • Ray212
    Ray212 Online Community Member Posts: 582 Empowering
    https://forum.scope.org.uk/discussion/comment/965908#Comment_965908

    Is there a timescale at all?

  • Holly_Scope
    Holly_Scope Posts: 858 Scope Online Community Coordinator

    Morning all. I'm putting a list together of anybody who has requested a blanket but not heard back. I'll add all who have already raised it on this chat but please shout up if you've not yet commented but haven't heard.

    Best wishes,

    Holly.

  • Jane315STARX
    Jane315STARX Online Community Member Posts: 556 Empowering

    I haven't heard back

  • whistles
    whistles Online Community Member Posts: 2,011 Championing

    Still haven't heard

  • Holly_Scope
    Holly_Scope Posts: 858 Scope Online Community Coordinator

    Thank you! I've got everyone down who has so far raised this on the group so far.

  • Ray212
    Ray212 Online Community Member Posts: 582 Empowering

    It's not just the blanket, its the vouchers as well

  • vikingqueen
    vikingqueen Scope Member Posts: 1,736 Championing
    edited January 14

    I,ve not received a blanket @Holly_Scope

  • Holly_Scope
    Holly_Scope Posts: 858 Scope Online Community Coordinator

    Thanks @Ray212 and @vikingqueen I've raised this morning. I hope to have some news asap.

  • Wibbles
    Wibbles Online Community Member Posts: 2,340 Championing

    I have, at long last - heard from them - it appears that they underestimated the number of people who are interested in a voucher and the throw !

  • Jane315STARX
    Jane315STARX Online Community Member Posts: 556 Empowering

    @Wibbles so what happens from here? Are they able to distribute the electric blankets?.Or does the demand out way the supply

  • sashap12x
    sashap12x Online Community Member Posts: 2 Listener

    hi I still also have not heard anything Sasha Paton

    Da1

  • sashap12x
    sashap12x Online Community Member Posts: 2 Listener

    @Holly_Scope hi I too have not heard anything I

    Applied

    For the voucher and blanket beginning of december

  • Holly_Scope
    Holly_Scope Posts: 858 Scope Online Community Coordinator

    Thanks @sashap12x. I've raised this.

  • Wibbles
    Wibbles Online Community Member Posts: 2,340 Championing

    Heard from DES this morning - Energy vouchers will be sent shortly by email or txt - they send them on Thursdays - so, hopefully today ?

  • Holly_Scope
    Holly_Scope Posts: 858 Scope Online Community Coordinator

    That's good news @Wibbles. Thank you sharing. 🙂

  • kreacher
    kreacher Online Community Member Posts: 254 Empowering

    well i'm phoning up the number, they really should have a queue number so you know where you are in the queue, instead of that message telling you they know you are waiting, so annoying

  • Ray212
    Ray212 Online Community Member Posts: 582 Empowering

    Still haven't heard a thing, not one thing.

  • kreacher
    kreacher Online Community Member Posts: 254 Empowering

    i spoke to a nice chap earlier once i had finally got through and they hadn't even started processing it, he assured me he would get it done today and should have my blanket in 7 - 10 days, now the wait begins

  • Wibbles
    Wibbles Online Community Member Posts: 2,340 Championing

    It's going to be at least another week until we receive any vouchers - they only process vouchers on Thursdays !!

    Plus - you need a mobile phone to receive them - they need a mobile number to process the vouchers…

  • FeistyPigeon
    FeistyPigeon Online Community Member Posts: 189 Empowering
    https://forum.scope.org.uk/discussion/comment/969018#Comment_969018

    Good work Kreacher <thumbs up>

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