Hi, my name is anet69! — Scope | Disability forum
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Hi, my name is anet69!

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anet69
anet69 Community member Posts: 8 Listener
Hi, I’ve been reading your posts for days so I thought I’d join you all 😊, I had the ‘we’ve not made a decision yet’ text 🤔 claimed on 13th feb, phone assessment done, text to say hmrc have my report, 2 weeks later (today) I got the text about not jade their decision yet 
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  • poppy123456
    poppy123456 Community member Posts: 54,266 Disability Gamechanger
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    It won't be HMRC that received the report, they do not deal with PIP claims, it will be DWP. Your claim has been extremely quick up to now. Timescales are up to 12 weeks after the report was returned. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Rosie_Scope
    Rosie_Scope Posts: 2,240 Scope online community team
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    Hello @anet69, welcome to the community, nice to have you with us :)

    As Poppy says, there can often be quite a big wait for the result, but I hope you're not waiting too long. In the mean time, just have a little look around and join in wherever you like. Lots of members say hello to each other on our 'How is your day going?' thread. Coffee lounge and games lounge are pretty popular too. Fingers crossed for a good result on your assessment, keep us updated! :)
    Rosie (she/her)

    Online Community Coordinator @ Scope

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  • curiouskitten
    curiouskitten Community member Posts: 19 Connected
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    Hi, I got a text saying DWP have got my report last Thursday, hopefully won't have to wait long. I hope you get the answer you're waiting for 😊
  • anet69
    anet69 Community member Posts: 8 Listener
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    I rang pip yesterday and after some time I finally got through to a bit that asked for my postcode and date of birth, it then went on to say my first payment is due on the 19th! 😊
  • poppy123456
    poppy123456 Community member Posts: 54,266 Disability Gamechanger
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    anet69 said:
    I rang pip yesterday and after some time I finally got through to a bit that asked for my postcode and date of birth, it then went on to say my first payment is due on the 19th! 😊
    Please be aware that the automated payment information often gives incorrect information. If this is a new claim I have no idea how your first payment can be 19th April. If successfully awarded any money owed will be paid first. Around 4 weeks later you will receive your first 4 weekly payment. 

    For this reason the information you received today can't possibly be correct. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • curiouskitten
    curiouskitten Community member Posts: 19 Connected
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    I'm not so sure, I phoned them 2 days ago and also got through to the giving your information part but didn't get a payment date, I spoke to someone and requested my report. I do know automated services can give payment details when given the right information as I've paid bills using automated services and never talking to people 
  • anet69
    anet69 Community member Posts: 8 Listener
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    I’m only saying what was said on the phone…. Why would they give an amount knowing its false info and that people would complain? It may be wrong…… if so that’s not my fault, I’m only saying what I heard. I know you have to get the award text, then back pay, then normal payments….. my son gets pip, my daughter gets it for her daughter……. 🙄
  • Jimm_Scope
    Jimm_Scope Posts: 2,705 Scope online community team
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    The call centre workers aren't actually decision makers @anet69.

    Having worked in call centres myself (not a DWP one though), some bad call centre workers will just say things to make the caller happy and get the call finished with. I found they were usually a small % of all call centre workers, but they're the ones you always remember because the negative experience sticks with you.
    They/Them, however they are no wrong pronouns with me so whatever you feel most comfortable with
    Online Community Specialist

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  • poppy123456
    poppy123456 Community member Posts: 54,266 Disability Gamechanger
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    anet69 said:
    I’m only saying what was said on the phone…. Why would they give an amount knowing it’s false info and that people would complain? 
    It’s an automated payment line and I’m only advising that it often gives incorrect information. Many members here have had the same experience. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • anet69
    anet69 Community member Posts: 8 Listener
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    So I rang back and actually spoke to someone……  they did say it could be a glitch with their comp…. So I do apologise 🫣 anyway, I’ve had a letter from them saying they have all the info they need and will write to me when they have made a decision…. Any ideas on the wait time now please? 
  • poppy123456
    poppy123456 Community member Posts: 54,266 Disability Gamechanger
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    No problem.  Timescale for decisions are up to 12 weeks after the report was returned. You will be contacted once the decision is made. There's no timescales after receiving that standard letter.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • anet69
    anet69 Community member Posts: 8 Listener
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    Just thought I’d ask as some seem really quick then some take weeks…. But then if they have all the info they need surely it shouldn’t take too long? 
  • Kimmy87
    Kimmy87 Community member Posts: 316 Pioneering
    edited April 9
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    anet69 said:
    Just thought I’d ask as some seem really quick then some take weeks…. But then if they have all the info they need surely it shouldn’t take too long? 
    Each individual workload will vary, they may have all the information they need but your review is number 341 in their case load.

    I have a friend who works for the local authority in the EHC plan department. Her average case load is 250 at any one time. If the child is aged 15+ they get dealt with as they come in (so arrangements for post 16 provision are in place), all others have to wait their turn. 
  • anet69
    anet69 Community member Posts: 8 Listener
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    What does 341 mean…… 341st in line to be seen? And how do you know? Shouldnt everything be confidential? 
  • poppy123456
    poppy123456 Community member Posts: 54,266 Disability Gamechanger
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    Knowing a case load or how many is in the queue isn't really giving away anything confidential. For PIP decisions there may also be cases before you that are more complex so that decision could take longer. 

    When a file is sent to a decision maker they are placed onto a pile with hundreds of other claims waiting for a decision. 

    It's frustrating waiting for a decision but there's nothing you or anyone else can do but wait. The letters and text updates just frustrate people even more because you'll still have people asking questions like.. what does it mean exactly, how much longer will I have to wait, a friend claimed the same time but has already had their decision, why am I still waiting. The answer is, backlogs and each individual case all cause more delays. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • anet69
    anet69 Community member Posts: 8 Listener
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    I just find it odd how kimmy87 knows my case is number 341 at gone 10pm at night 🤔 
  • poppy123456
    poppy123456 Community member Posts: 54,266 Disability Gamechanger
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    anet69 said:
    I just find it odd how kimmy87 knows my case is number 341 at gone 10pm at night 🤔 
    I read it as just a random number as an example and not literally. It would be impossible for them to know what the case load would be. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • anet69
    anet69 Community member Posts: 8 Listener
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    So it’s not 341 then? And how can your friend find out that late and with none of my info?…. Sounds a bit dodgy to me 
  • Kimmy87
    Kimmy87 Community member Posts: 316 Pioneering
    edited April 10
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    anet69 said:
    So it’s not 341 then? And how can your friend find out that late and with none of my info?…. Sounds a bit dodgy to me 
    341 was an example not a literal piece of information, that they may have all they need for your claim but they have many many other claims to deal with before yours. 

    My friend does not work for DWP. She works for the local authority EHC department as I said.

    Again it was an example of workloads.
    I'm sure she gets parents ringing up saying "why is it taking so long you have all the information needed". Well it takes so long because their childs case is one of her workload which averages 250  cases. She told me that a few months ago. So now when we see each other I usually ask if her workload is any better! 
  • poppy123456
    poppy123456 Community member Posts: 54,266 Disability Gamechanger
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    anet69 said:
    So it’s not 341 then? And how can your friend find out that late and with none of my info?…. Sounds a bit dodgy to me 

    I have no idea if it is 341. As I said last night, that was highly likely just an example and she gave a Random number.  I'm not aware of any members of scope forum working for DWP. I do know based on kimmy's previous comments that she claims benefits herself. 

    @Kimmy87 can you help here please?
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.

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