Hi, my name is anet69!

anet69

Hi, I’ve been reading your posts for days so I thought I’d join you all 😊, I had the ‘we’ve not made a decision yet’ text 🤔 claimed on 13th feb, phone assessment done, text to say hmrc have my report, 2 weeks later (today) I got the text about not jade their decision yet 

poppy123456

It won't be HMRC that received the report, they do not deal with PIP claims, it will be DWP. Your claim has been extremely quick up to now. Timescales are up to 12 weeks after the report was returned. 

Rosie_Scope

Hello @anet69, welcome to the community, nice to have you with us

As Poppy says, there can often be quite a big wait for the result, but I hope you're not waiting too long. In the mean time, just have a little look around and join in wherever you like. Lots of members say hello to each other on our 'How is your day going?' thread. Coffee lounge and games lounge are pretty popular too. Fingers crossed for a good result on your assessment, keep us updated!

curiouskitten

Hi, I got a text saying DWP have got my report last Thursday, hopefully won't have to wait long. I hope you get the answer you're waiting for 😊

anet69

I rang pip yesterday and after some time I finally got through to a bit that asked for my postcode and date of birth, it then went on to say my first payment is due on the 19th! 😊

poppy123456

anet69 said:

I rang pip yesterday and after some time I finally got through to a bit that asked for my postcode and date of birth, it then went on to say my first payment is due on the 19th! 😊

Please be aware that the automated payment information often gives incorrect information. If this is a new claim I have no idea how your first payment can be 19th April. If successfully awarded any money owed will be paid first. Around 4 weeks later you will receive your first 4 weekly payment. 

For this reason the information you received today can't possibly be correct. 

curiouskitten

I'm not so sure, I phoned them 2 days ago and also got through to the giving your information part but didn't get a payment date, I spoke to someone and requested my report. I do know automated services can give payment details when given the right information as I've paid bills using automated services and never talking to people 

anet69

I’m only saying what was said on the phone…. Why would they give an amount knowing its false info and that people would complain? It may be wrong…… if so that’s not my fault, I’m only saying what I heard. I know you have to get the award text, then back pay, then normal payments….. my son gets pip, my daughter gets it for her daughter……. 🙄

Jimm_Scope

The call centre workers aren't actually decision makers @anet69.

Having worked in call centres myself (not a DWP one though), some bad call centre workers will just say things to make the caller happy and get the call finished with. I found they were usually a small % of all call centre workers, but they're the ones you always remember because the negative experience sticks with you.

poppy123456

anet69 said:

I’m only saying what was said on the phone…. Why would they give an amount knowing it’s false info and that people would complain? 

It’s an automated payment line and I’m only advising that it often gives incorrect information. Many members here have had the same experience. 

anet69

So I rang back and actually spoke to someone……  they did say it could be a glitch with their comp…. So I do apologise 🫣 anyway, I’ve had a letter from them saying they have all the info they need and will write to me when they have made a decision…. Any ideas on the wait time now please? 

poppy123456

No problem.  Timescale for decisions are up to 12 weeks after the report was returned. You will be contacted once the decision is made. There's no timescales after receiving that standard letter.

anet69

Just thought I’d ask as some seem really quick then some take weeks…. But then if they have all the info they need surely it shouldn’t take too long? 

Kimmy87

anet69 said:

Just thought I’d ask as some seem really quick then some take weeks…. But then if they have all the info they need surely it shouldn’t take too long? 

Each individual workload will vary, they may have all the information they need but your review is number 341 in their case load.

I have a friend who works for the local authority in the EHC plan department. Her average case load is 250 at any one time. If the child is aged 15+ they get dealt with as they come in (so arrangements for post 16 provision are in place), all others have to wait their turn. 

anet69

What does 341 mean…… 341st in line to be seen? And how do you know? Shouldnt everything be confidential? 

poppy123456

Knowing a case load or how many is in the queue isn't really giving away anything confidential. For PIP decisions there may also be cases before you that are more complex so that decision could take longer. 

When a file is sent to a decision maker they are placed onto a pile with hundreds of other claims waiting for a decision. 

It's frustrating waiting for a decision but there's nothing you or anyone else can do but wait. The letters and text updates just frustrate people even more because you'll still have people asking questions like.. what does it mean exactly, how much longer will I have to wait, a friend claimed the same time but has already had their decision, why am I still waiting. The answer is, backlogs and each individual case all cause more delays. 

anet69

I just find it odd how kimmy87 knows my case is number 341 at gone 10pm at night 🤔 

poppy123456

anet69 said:

I just find it odd how kimmy87 knows my case is number 341 at gone 10pm at night 🤔 

I read it as just a random number as an example and not literally. It would be impossible for them to know what the case load would be. 

anet69

So it’s not 341 then? And how can your friend find out that late and with none of my info?…. Sounds a bit dodgy to me 

Kimmy87

anet69 said:

So it’s not 341 then? And how can your friend find out that late and with none of my info?…. Sounds a bit dodgy to me 

341 was an example not a literal piece of information, that they may have all they need for your claim but they have many many other claims to deal with before yours. 

My friend does not work for DWP. She works for the local authority EHC department as I said.

Again it was an example of workloads.
I'm sure she gets parents ringing up saying "why is it taking so long you have all the information needed". Well it takes so long because their childs case is one of her workload which averages 250  cases. She told me that a few months ago. So now when we see each other I usually ask if her workload is any better! 

poppy123456

anet69 said:

So it’s not 341 then? And how can your friend find out that late and with none of my info?…. Sounds a bit dodgy to me 

I have no idea if it is 341. As I said last night, that was highly likely just an example and she gave a Random number.  I'm not aware of any members of scope forum working for DWP. I do know based on kimmy's previous comments that she claims benefits herself. 

@Kimmy87 can you help here please?