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Refused patient transport

pollyd

I have had 3 appointments so far with pt however on my 4th visit after waiting 3 and half hours to be picked up I got a taxi. They then told me I would be declined any further transport and use taxis. However I had a fall and cannot walk very far I have osteoarthritis in both hips and knee and need hospital transport for many sppointments I cannot easily get into a taxi. Can I ask them to take me to the appointments as I am a pensioner

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Comments

Albus_Alumni

Hey there @pollyd and welcome to the community.

I'm sorry to hear they've declined you further transport. Did they give you any reasons as to why they came to that decision?

Elizabeth100

Hello Pollyd, I'm sorry you've had such problems - it's very frustrating.

Yes, maybe ask why you cannot get pt for each appointment anymore; you can also ask them what the POLICY is (I don't mean to shout at you at all, but I want to indicate that there should be a policy for this form of transport). You could also ask them what you should do for transport if they are not providing it anymore. Good luck.

Best wishes, Elizabeth

Steve_in_The_City

Elizabeth100

Hello Vikki, thank you so much for putting so much into your response - it gives us all plenty of advice that we can follow, much appreciated, best wishes to you, Elizabeth