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hi i am so fed up and confused I couldn't do a face to face as strangers give me panic attacks they new this and acknowledged it and did a phone assessment instead they took away my enhanced and awarded me standard for both i missed out by 2 points she gave me 2 points for face to face saying i could do it if encouraged by someone totally untrue as she herself couldn't do face to face with me and told me it was because i would become to stressed out then she gives me just the 2 points if I could be encouraged like she claimed then she would have done face to face it doesn't make any sense