How accessible have you found banking during the pandemic?
How banks are supporting disabled customers during coronavirusThe Big Hack by Scope is calling for businesses to improve their digital services for disabled customers, and they recently took a closer look at how the country's biggest banks are supporting their disabled customers throughout this time.
The importance of accessible banking
Ensuring digital banking services are accessible is now even more vital for supporting people remotely during the pandemic.
Many disabled people are in the highest risk category. Which means they will be shielding or self-isolating for much longer than the rest of the population.
And therefore, many disabled people are now relying on digital banking services to manage their finances than ever before. For many, visiting a physical bank branch is no longer possible.
Common services available to disabled customers include:
- online and mobile banking
- textphone and BSL (British Sign Language) video interpreting
- next generation text relay
- live chat service
- tutorial and training videos
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