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How accessible have you found banking during the pandemic?

How banks are supporting disabled customers during coronavirus
The Big Hack by Scope is calling for businesses to improve their digital services for disabled customers, and they recently took a closer look at how the country's biggest banks are supporting their disabled customers throughout this time.The importance of accessible banking
Ensuring digital banking services are accessible is now even more vital for supporting people remotely during the pandemic.
Many disabled people are in the highest risk category. Which means they will be shielding or self-isolating for much longer than the rest of the population.
And therefore, many disabled people are now relying on digital banking services to manage their finances than ever before. For many, visiting a physical bank branch is no longer possible.
Common services available to disabled customers include:
- online and mobile banking
- textphone and BSL (British Sign Language) video interpreting
- next generation text relay
- live chat service
- tutorial and training videos
See what assistive services your specific bank offers
How accessible have you found banking during the pandemic and in general? Do you think your bank should be doing better?Looking forward to hearing from you

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It's definitely something I hadn't thought of, it's almost as though banks are trying to phase them out.
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I have to say my bank is very good in terms of accessibility. That article I linked above has tabs at the top where you can select your bank and see what they offer disabled people, and Barclays is listed as one of the leading ones.
They have a very accessible app and the website is straight forward to use, I've very rarely had issues.
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Hopefully in time you wont get cheques they will just do online payments , though I think some companies have a ulterior motive knowing that maybe cheques for small amounts wont be paid in, I know I havent paid in some small ones less than £10
Barclays allow you to pay in cheques via the app...but it's a right kerfuffle! It uses the camera on your phone to scan the cheque and read it. But it takes ages to get it properly lined up with a suitable background, with the right contrast and without any glare on the cheque... I've tried 2 cheques so far and never got either to work! Ended up taking them into the bank last year. At the time I was also banking with Nationwide, who allow cheque pay-ins on their self service machines so that's what I did, no need to deal with a person on the counter that way.
I haven't used that feature on the Barclays app yet, but it's a start at least, I'm sure they will develop it and make it better.
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I've just checked Yorkshire Banks website and the numbers are 0800 so they should be completely free, they're not restricted to an hour.
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