UC managed migration guide

Don't worry, The only problem is the post which is terrible, I'm waiting for my bank card which the old one expired and the one they sent out not come ,so they cancelled that and reissued another one. I probably have to go to the sorting office to see if it's there on Monday as it takes 5 days, they are going to deliver alternative days I think I read,

@helen2468

You won't lose any money, the amounts are exactly the same.

Excluding other elements you may be entitled to such as Transitional Protection, UC LCWRA (the UC equivalent of ESA Support Group) & Support Group pay £823.41.

Instead of getting £823.41 UC, you will get £609.05 a month from New Style ESA, and £214.36 from UC.

Plus Transitional Protection, and any Housing Element if applicable.

Please read through these threads for information and reassurance.

"Those claiming New Style ESA or the old Contributions based ESA will not be migrated because neither of those are part of UC. Those claiming the old contributions based ESA will have their claim changed to New Style ESA automatically."

Old contributions based ESA will changed to New Style ESA automatically does this means that people on New Style ESA will not be migrated ? sorry, confused….

Just received a letter today, dated 31/08/25, from Maximus, to attend an assessment on 10th September, 22/23 miles away at 09:00am.

With my condition, and medication I am on, no car, a bus, a train, then another bus ,then over 500metres to assessment centre, I very much doubt I will make it.

Can I request a phone assessment, or do I have to go to this on the given date and time. If is very short notice also .

these UC staff don’t seem to have a clue what they are talking about! And the impact this has on our mental health!

I was provided with misleading information about the ESA run on payments, which was incorrectly stated to be for four weeks rather than two.

the same agent said that my first payment will be on the 21st of October, I migrated on the 1st of September, that information does not match what my home page and the payment section states;

Your monthly amount is paid in 2 parts. On:

• 7 October 2025 you will be paid the first half
• 21 October 2025 you will be paid the second half

If that agent is correct, this would be over 7 weeks from the start of my claim via managed migration to get my first payment! What part of all this is managed??

the first agent that responded to my request for 2 payments a month and for my rent to be paid directly to my landlord, was very good and explained things in an easy manner. This 2nd agent is driving me crazy!

Is it inappropriate to ask for the first agent to review the latest information provided to me? I have had non stop panic attacks and my generalised anxiety disorder is in overdrive mode, I can’t think straight at all, it has taken me 4 hours to write this post, I was also granted a total of 7 extensions due to my mental health and inability to cope with change. I knew this migration would destroy me

Sorry for my poor writing, I am mentally overwhelmed and exhausted.

overlyanxious, thank you kindly for that explanation, after I insisted on a review of the advice I had been given, I received an apology in my journal for the incorrect information I had been provided.
what I fail to understand is that they have been migrating ESA claimants for a year now, and they are still making so many mistakes, which has a very drastic effect to our mental health.

The migration is scary enough for those of us with longstanding profound complex mental health disorders, I no longer feel able to ask any questions in my journal expecting accurate advice, my social phobia makes it far to difficult to seek help via the telephone, even writing in my journal at the start of my claim was hard enough.

I had to have a total of 7 extensions just to be able to make my claim.