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Telephone Calls To Atos

Is it possible to get a transcript from atos of any calls you make to them?
I understand they do not record calls but could you get a copy of what their agent typed up?
I understand they do not record calls but could you get a copy of what their agent typed up?
Replies
I cannot give you a direct answer but I think you may be able to! Don't take my word for it though as I am only experienced with Capita.
Every time I phone they have notes on my 'account' so to speak and can tell me when I phoned them what I asked for etc.
I would give it a try.
People tend to obsess on the minutiae of dealing with an assessment provider when they need to focus on the process of doing an MR or appeal if needed and lodging formal complaints where also needed.
What is it you think such a transcript will give you?
During telephone calls with them they asked for lots of detailed information which they said would be included as evidence when the paper based assessment was completed. However, it seems that none of this information was taken into account when the report was completed.
They have recently said that all copies of notes can only be requested via the DWP but I'm sure I've read on here that is incorrect?
You can make a subject access request under the Data Protection Act but proving they didn’t do something isn’t enough to prove you’re entitled to PIP. The main thing is to ensure that information is included in any MR or appeal.
So they are wrong when they say the request for copies of the notes has to go via DWP?
With regard to the notes, as you say these could prove that they didn't take all of the evidence into account. However, I feel that if they had used the evidence then they would not have made silly excuses to play down the seriousness of the disability and its effects! Does that make sense and would it hold any weight with the tribunal?
This is very much a cat & mouse game!
This has all been done in writing and yes I have stated that it's them who hold the data and not DWP.
keira I had the same problem with Capita , they just forwarded my request to DWP .Am still awaiting the paperwork ,and still awaiting reply from Capita .4 emails ignored .
It is perfectly open to a tribunal to listen to your transcripts and say “okay we agree that the HCP got some things wrong”. That will simply mean they give less weight to the report. However, the next thing they’ll say is that just giving less weight to one piece of evidence does not automatically give you points and nor does it give extra weight to other evidence.
They could simply say “okay the HCP failed to take into account your evidence but now we’ve heard your evidence we think it’s unconvincing/insufficient:” That’s the area you really need to concentrate on. Proving the HCP report was not 100% accurate is fine but that doesn’t prove that your evidence was.
just put all info held ???