Text received saying I have been awarded PIP, should I be worried that I haven't been paid?

sandra2812

So I rang pip I will get my first payment on the 4th Dec but I will get my back pay on the 13th Nov. I am quite overwhelmed though after having 2 knock backs I keep thinking am I deserving of it but after 2 years I'd almost given up 

Hannah_Alumni

@sandra2812 I am so happy to hear you have been awarded!  

lisaalder

Hello, I received my text saying they've accepted me for PIP, I see that most people get there back dated money a few days later.
My question may sound silly but I can't even remember giving them my bank details.
At what stage of the process was this information handed over was it on the application form?

poppy123456

lisaalder said:

Hello, I received my text saying they've accepted me for PIP, I see that most people get there back dated money a few days later.
My question may sound silly but I can't even remember giving them my bank details.
At what stage of the process was this information handed over was it on the application form?

They would have asked for your bank details when you first rang to start your claim. They do not ask for bank details when filling out the PIP2 form.

scape1960

Hi, reading the comments on here a lot of people are talking about having a text saying that their report has been sent to DWP. It’s a week since my assessment but haven’t received any texts, however most of these seemed to have been assessed by capita, whereas I was assessed by IAS. I’m wondering if maybe there’s a different policy for each one??

poppy123456

scape1960 said:

Hi, reading the comments on here a lot of people are talking about having a text saying that their report has been sent to DWP. It’s a week since my assessment but haven’t received any texts, however most of these seemed to have been assessed by capita, whereas I was assessed by IAS. I’m wondering if maybe there’s a different policy for each one??

DWP do send texts messages saying the report is returned regardless of who assessed you. There's 2 possible reasons here why you haven't received a text. Either your report has been returned and you haven't received a text. 

Or your report hasn't been returned and could be in an audit. If it's in audit, it's nothing to worry about, it means they are checking the assessor did their job correctly. Once the audit has been completed they will return it. You can contact Capita to ask them if it's been returned and they will tell you.

lisaalder

Hi, I received my text saying pip have accepted my claim but I haven't  been paid the lump sum backdated payment back to when I first started the claim. I made it clear that I have been dealing with my health problems for over a year on the claim. It was last Tuesday I received my text.
Is there any reason why I wouldn't get a payment, like others have?

poppy123456

lisaalder said:

Hi, I received my text saying pip have accepted my claim but I haven't  been paid the lump sum backdated payment back to when I first started the claim. I made it clear that I have been dealing with my health problems for over a year on the claim. It was last Tuesday I received my text.
Is there any reason why I wouldn't get a payment, like others have?

I'm afraid we can only guess what the reason is for not receiving money owed (unless you were transferring from DLA) you will need to ring PIP to ask.

Personal Independence Payment (PIP)

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm

dee1960

lisaalder said:

Hi, I received my text saying pip have accepted my claim but I haven't  been paid the lump sum backdated payment back to when I first started the claim. I made it clear that I have been dealing with my health problems for over a year on the claim. It was last Tuesday I received my text.
Is there any reason why I wouldn't get a payment, like others have?

Hi, I had my text last tue as well, I called and they said my back payment will be paid the 14th Nov and then my next payment will be the 5th Dec. So fingers crossed it will be the same for you.

cookiedoe

Hi all,

I hope you are all well and have had a good week?

I applied for PIP in September and got given a telephone assessment for yesterday (16th of Nov)

I had my assessment that took a lovely 50 minutes and this morning (17th of Nov) I received a text saying the DWP have received my report.

I shall keep you posted about any updates.

I thought I'd make a post so it gives people a rough estimate for assessments in Q4 of 2023

Have a lovely weekend all 

Hannah_Alumni

@cookiedoe Well done getting through the assessment! I hope you have a lovely weekend too  

parleigh21

I had my assessment on Wednesday still no ‘we have recieved your report’ text. Maybe being impatient but most receive there’s within 24 hours. Starting to think it’s gone to audit x

cookiedoe

parleigh21 said:

I had my assessment on Wednesday still no ‘we have recieved your report’ text. Maybe being impatient but most receive there’s within 24 hours. Starting to think it’s gone to audit x

Was yours IAS or capita?

parleigh21

Mine was with capita. Is it worth ringing the pip helpline to see if they have it ? X

cookiedoe said:

parleigh21 said:

I had my assessment on Wednesday still no ‘we have recieved your report’ text. Maybe being impatient but most receive there’s within 24 hours. Starting to think it’s gone to audit x

Was yours IAS or capita?

cookiedoe

parleigh21 said:

Mike was with capita. Is it worth ringing the pip helpline to see if they have it ? X

cookiedoe said:

parleigh21 said:

I had my assessment on Wednesday still no ‘we have recieved your report’ text. Maybe being impatient but most receive there’s within 24 hours. Starting to think it’s gone to audit x

Was yours IAS or capita?

You can do, mine was IAS

parleigh21

cookiedoe said:

parleigh21 said:

Mike was with capita. Is it worth ringing the pip helpline to see if they have it ? X

cookiedoe said:

parleigh21 said:

I had my assessment on Wednesday still no ‘we have recieved your report’ text. Maybe being impatient but most receive there’s within 24 hours. Starting to think it’s gone to audit x

Was yours IAS or capita?

You can do, mine was IAS

Just spoke to them. They haven’t recieved the report. Was passed over to someone else. She said it should be back within 1-2 days. She said she will call them Monday to chase it up. Also said claims are taking 2 weeks from the point they receive the form x

parleigh21

parleigh21 said:

cookiedoe said:

parleigh21 said:

Mike was with capita. Is it worth ringing the pip helpline to see if they have it ? X

cookiedoe said:

parleigh21 said:

I had my assessment on Wednesday still no ‘we have recieved your report’ text. Maybe being impatient but most receive there’s within 24 hours. Starting to think it’s gone to audit x

Was yours IAS or capita?

You can do, mine was IAS

Just spoke to them. They haven’t recieved the report. Was passed over to someone else. She said it should be back within 1-2 days. She said she will call them Monday to chase it up. Also said claims are taking 2 weeks from the point they receive the form x

Literally just recieved the text they have recieved the report. Wow. I wonder if she chased it up after the call. Can relax now knowing it’s almost at the end x

poppy123456

parleigh21 said:

parleigh21 said:

cookiedoe said:

parleigh21 said:

Mike was with capita. Is it worth ringing the pip helpline to see if they have it ? X

cookiedoe said:

parleigh21 said:

I had my assessment on Wednesday still no ‘we have recieved your report’ text. Maybe being impatient but most receive there’s within 24 hours. Starting to think it’s gone to audit x

Was yours IAS or capita?

You can do, mine was IAS

Just spoke to them. They haven’t recieved the report. Was passed over to someone else. She said it should be back within 1-2 days. She said she will call them Monday to chase it up. Also said claims are taking 2 weeks from the point they receive the form x

Literally just recieved the text they have recieved the report. Wow. I wonder if she chased it up after the call. Can relax now knowing it’s almost at the end x

Just for future reference they don't always send the report back within 24 hours. Sometimes it takes longer depending on each individual case. If you're very unlucky then it could be chosen for audit which can delay returning it considerably.

cookiedoe

cookiedoe said:

Hi all,

I hope you are all well and have had a good week?

I applied for PIP in September and got given a telephone assessment for yesterday (16th of Nov)

I had my assessment that took a lovely 50 minutes and this morning (17th of Nov) I received a text saying the DWP have received my report.

I shall keep you posted about any updates.

I thought I'd make a post so it gives people a rough estimate for assessments in Q4 of 2023

Have a lovely weekend all 

New update, I have just received the text saying I have been awarded pip

bennos79

Some good info on here, i got my text this week Tuesday morning and i wasn’t even aware of the back payments so im glad i found this thread😁